Our client is a leader in providing innovative solutions for HVAC systems, enabling them to be controlled, managed, and serviced both locally and remotely. Their technology facilitates easy, secure, and reliable internet connectivity for any climate system, revolutionizing the way HVAC professionals operate. With a unique blend of devices and cloud-based technologies, they are at the forefront of the IoT evolution, essential for professionals in HVAC, facility management, and automation industries. Their solutions allow for remote management, diagnostics, service, and control of HVAC systems across residential and commercial spaces. They specialize in HVAC, hardware, firmware, and cloud development, positioning themselves as experts in standardization and offering a comprehensive solution for interfacing with HVAC systems. As a global company headquartered in Israel, they proudly serve tens of thousands of customers in over 90 countries. Background Profile: Provide support to customers through various channels (chat, phone, email, web, etc. Occasionally visit customer sites as needed. Act as the customer advocate within the company, promoting customer requests and ensuring prompt resolutions. Collaborate with departments such as sales, development, marketing, and product management. Contribute to internal discussions to enhance service and product offerings. Create Knowledge Base content and share expertise with peers to improve service quality and professionalism. Expertise In: Experience with VRF systems commissioning and operations. Proficient in setting up and commissioning Central Controllers for VRF systems. Strong troubleshooting skills are essential Knowledge of computer networking and communication is advantage Familiarity with industrial communication protocols like BACnet and Modbus is a plus. Technical knowledge in home/building automation is beneficial. Ability to learn independently. Team-oriented with excellent collaboration skills. Capacity to work remotely. Previous customer service experience is required. High level of written and verbal communication skills. Fluent in English; proficiency in Spanish or Portuguese is a plus. Locations: Remote but within the U.S. Join us in shaping the future of HVAC technology!