Remote - L1 It Helpdesk Support With German - Night Shifts

REMOTE – L1 IT Helpdesk Support with German – Night shiftsOur client, an IT and Engineering Solutions company spanning EMEA and the USA, is looking for dynamic Service Desk individuals to join the international team.
Remote Option: For those based in the Czech Republic, we offer a remote work setup.
JOB DESCRIPTION Provide technical support for hardware, software, and mobile devices on 1st level.Resolve software, hardware, and device issues reported by the end users.Document user issues meticulously in ITSM tool.Adhere to processes and update knowledge documents.Collaborate closely with onsite IT technicians.CANDIDATE PROFILE Fluent German and English (written and spoken) communication skills – must have.Good understanding of Information Technology; trends, products, and solutions.1+ years' experience in a similar position supporting a variety of technologies and services.In-depth knowledge of:Windows OS (Windows 10 & 11)Microsoft Office & Office 365 applicationsPC/Laptop hardwarePC/Laptop peripherals, including printersMobile devicesBasic knowledge of:Active DirectoryExchangeFamiliarity with the Service Now ticketing system is an advantage.Candidates have to declare a Criminal record extract not older than 3 months.WE OFFER Broad range of activities, tasks, and projects.Fully remote.Flexible working conditions.Minimum 5 weeks of vacation.Vouchers (B-day voucher, wedding, and newborn surprise).Contributions to wellness programs (multisport card).Refreshments in the office.Further development and professional advancement.Friendly and international working environment.
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