**Job Title:** Remote Live Chat Representative
**Company:** Walt Disney
**Location:** Phoenix, Arizona, US
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 4
### Job Description
Walt Disney is seeking an energetic and resourceful Remote Live Chat Representative to join our dynamic team. As a vital component of our customer service initiative, you will engage with guests through live chat, providing exceptional support, resolving inquiries, and enhancing the Disney experience for our clientele. This position is designed for individuals who are enthusiastic about delivering memorable service and who thrive in a fast-paced environment.
### Key Responsibilities:
- **Customer Engagement:** Respond promptly and professionally to live chat inquiries from guests, ensuring high-quality service and satisfaction.
- **Issue Resolution:** Identify and address customer needs effectively, employing sound decision-making skills to provide accurate solutions and information.
- **Product Knowledge:** Maintain a comprehensive understanding of Disney products, services, and promotions to provide accurate and helpful information to guests.
- **Research Assistance:** Utilize research skills to gather information and resolve complex customer inquiries when needed, ensuring a thorough and efficient response process.
- **Communication:** Clearly articulate information and updates to guests, maintaining a friendly and approachable demeanor throughout each interaction.
- **Feedback Collection:** Collect and report customer feedback, trends, and insights to assist in enhancing service offerings and customer experience.
- **Team Collaboration:** Work collaboratively with team members and other departments to ensure seamless communication and a unified approach to customer service.
- **Performance Metrics:** Meet and exceed established performance metrics and service goals, contributing to the overall success of the team and company.
### Requirements:
- **Experience:** Minimum of 4 years of experience in customer service, preferably in a live chat or online communication environment.
- **Education:** High School Diploma or equivalent required; Bachelor's degree in a related field preferred.
- **Personality Traits:**
- Energetic: Bring enthusiasm and a positive attitude to every guest interaction.
- Resourceful: Demonstrate the ability to think on your feet and find creative solutions to issues as they arise.
- **Soft Skills:**
- Decision-Making: Ability to evaluate situations and make sound decisions quickly.
- Research Skills: Proven ability to source information efficiently and provide comprehensive answers to guest inquiries.
- **Technical Proficiency:** Comfortable using live chat software and various digital communication tools; experience with CRM systems is a plus.
- **Availability:** Willing to work flexible hours, including evenings and weekends, to accommodate varying guest needs and peak times.
### Benefits:
- Competitive employee discounts on merchandise, parks, and experiences.
- Gym membership to promote a healthy lifestyle.
- Paid Time Off (PTO) for personal and vacation time.
### Working Environment:
At Walt Disney, we cultivate a sense of ownership and responsibility at every level. Our work environment encourages creativity, teamwork, and collaboration to ensure the best outcomes for our guests.
### Application Deadline:
Please submit your application by October 15, 2024.
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**Equal Opportunity Statement:**
Walt Disney is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
