**Job Title: Remote Live Chat Representative**
**Company: NGL Energy Partners**
**Location: Phoenix, Arizona, US**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 1**
**Deadline to Apply: October 22, 2024**
**About NGL Energy Partners:**
NGL Energy Partners is a leading provider of integrated logistics solutions for the oil and gas industry. Our commitment to excellence and customer satisfaction drives our operations. We are seeking motivated and enthusiastic individuals to join our team, providing unparalleled service to our clients in a supportive and dynamic environment.
**Job Overview:**
As a Remote Live Chat Representative at NGL Energy Partners, you will serve as the first point of contact for our clients through online chat support. Your primary responsibility will be to assist customers with their inquiries, resolve issues promptly, and provide insightful information about our services. This position demands a confident and reliable individual who can maintain professionalism in a fast-paced digital environment.
**Key Responsibilities:**
- Engage with customers through live chat, providing prompt and accurate responses to inquiries and concerns.
- Assist clients in navigating our website, understanding products, and utilizing services effectively.
- Troubleshoot and resolve customer issues in real-time, demonstrating problem-solving skills and a customer-oriented approach.
- Document customer interactions and maintain detailed records of conversations to ensure a comprehensive understanding of client needs.
- Collaborate with team members to enhance overall customer service strategies and output.
- Follow up with customers after interactions to ensure complete satisfaction and gather feedback for improvements.
- Monitor and analyze chat metrics, reporting trends and identifying areas for improvement.
- Participate in ongoing training sessions to enhance knowledge of products and customer service techniques.
- Contribute to a positive team environment by sharing insights and collaborating with coworkers on best practices.
**Requirements:**
- A minimum of 1 year of experience in customer service or related roles.
- Exceptional communication skills, both written and verbal, with the ability to articulate information clearly and professionally.
- Strong problem-solving abilities and a proactive mindset in addressing customer needs.
- Basic knowledge of digital communication platforms and customer support software.
- Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
- Flexible availability, including evenings and weekends, as needed.
**Personality Traits:**
- **Confident:** You should possess a strong sense of self-assuredness in your interactions with customers and team members, ensuring that you provide reliable support.
- **Reliable:** Consistency is key; you must be dependable in attending shifts and performing duties to the highest standard.
**Soft Skills:**
- **Leadership:** Even in an entry-level position, you should demonstrate the capacity to take initiative and guide others when needed.
- **Teamwork:** A collaborative mindset is essential for working effectively with colleagues to enhance the customer experience.
**Benefits:**
- Comprehensive training and professional development opportunities.
- Visa sponsorship available for eligible candidates.
- Gym membership as part of our commitment to employee wellness.
- A supportive and inclusive working environment that fosters unlimited personal and professional growth.
**Equal Opportunity Statement:**
NGL Energy Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
If you are eager to contribute to a dynamic team and grow within a reputable company, apply today to join NGL Energy Partners as a Remote Live Chat Representative!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
