Remote Senior Customer Service Representative Location Remote in Sioux Falls, SD : CCC Intelligent Solutions is a leading technology company helping to improve the insurance claims process for millions of people. Our award-winning SaaS platform connects more than 35,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, lenders, and others to streamline the process from start to finish. Our advanced capabilities in AI, IoT, telematics, data, and analytics drive continual innovation across our platform, as we work to advance the multi-trillion-dollar P&C insurance economy's digital transformation. At CCC, our mission is to keep people's lives moving forward when it matters most. Diversity of experience and perspective is key to our pursuit so we can deliver a future of possibilities for our customers. The Role This position is responsible for providing world-class customer service to auto insurance customers while resolving customer inquiries and procuring total loss information from insurers and vehicle owners. This is a remote position in which all onboarding and training will be conducted virtually. A desktop computer, dual monitors, keyboard, mouse, web cam and headset will be provided. Starting wage is $18.50 per hour. This opportunity requires no selling or collections, benefits available from day one, and promotional opportunities within 6 months dependent upon performance. Key Responsibilities: Establish fair market value of vehicles assisting insurers in claim settlement Update vehicle information and determine the availability and price of new or used vehicles Some outbound calling (non-sales related) required to automobile dealerships and adjusters Maintain relationships with dealers and claim adjusters Provide supplemental research as requested Adhere to attendance, production, quality, and other metric standards Requirements: No prior insurance or automotive experience is required, as we will train individuals who are willing to continue to learn and develop High school diploma Some college preferred 3 years prior customer service experience required Strong verbal and written communication skills Self-motivated Ability to multi-task Excellent mathematical and analytical skills Exceptional organization skills with attention to detail Possess a positive attitude and desire to provide outstanding customer service Strong technical aptitude Ability to work independently Quiet and professional home work environment free of distractions High-speed internet connection (DSL or cable modem - non-cellular - with minimum speed of 25 mbps download and 15 mbps upload) #LI-Remote #CCCHP About the company's commitment to its employees: CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives. Our team is defined by our values of: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals. CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available. CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members. Each team member plays an important role in the company's success and each team member has a voice. CCC employee engagement and job satisfaction ratings consistently exceed industry norms - underscoring the value CCC places on its employees. Explore the Employee Experience at CCC.
