Remote Service Desk Support Specialist

Remote Service Desk Support Specialist needs 2 years of end-user technical and/or call center experience required.
Remote Service Desk Support Specialist requires:
• Associate's Degree or equivalent, relevant work experience is required.
• May be required to implement a COVID-19 vaccine mandate.
• Microsoft Office (Outlook, Word, Excel and PowerPoint)
• Technical customer support and/call center experience required, including the ability to work with users of all ability and knowledge levels.
• Must be able to work flexible shifts in a 24x7x365 work environment, including mandatory rotating weekend, holiday and overtime assignments.
• Support Center Analyst certification and ITIL Foundation Certification must be successfully completed within the first 12 months of service in the job.
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Remote Service Desk Support Specialist duties:
• Advice, guidance, education, and the rapid restoration of normal services to customers, providing a single point of contact for all internal and external customer interactions.
• Provide tier one technical support of business critical services for internal and external customers while providing excellent customer service.
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