**Job Title:** Remote Support Officer
**Company:** Discover Financial Services
**Location:** Los Angeles, California, US
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience Required:** 1
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**Job Description:**
Discover Financial Services is looking for a dedicated and passionate Remote Support Officer to join our team. As a part-time entry-level position, you will play a critical role in providing exceptional customer service and support to our clients and staff. If you are reliable and have a knack for problem-solving, we want to hear from you!
**Key Responsibilities:**
- **Customer Support:** Serve as the first point of contact for customers seeking assistance with inquiries or issues relating to financial services. Respond to customer emails, chat inquiries, and calls in a timely and professional manner.
- **Issue Resolution:** Help troubleshoot and resolve technical problems that customers may encounter while using our services. Document cases and escalate issues as necessary.
- **Product Knowledge:** Acquire and maintain a thorough understanding of Discover's products and services to provide accurate information and guidance to customers.
- **Collaboration:** Work closely with team members and other departments to ensure effective communication and efficient resolution of customer concerns.
- **Documentation:** Accurately enter customer interactions and case resolutions into our customer relationship management (CRM) system to maintain comprehensive records.
- **Feedback:** Collect feedback from customers regarding their experience and suggest improvements to processes and products based on insights gained from customer interactions.
- **Training and Development:** Participate in ongoing training sessions to keep abreast of product updates and service protocols. Mentor new hires when required.
- **Leadership Support:** Exhibit leadership qualities within your team, encouraging a collaborative and supportive environment. Foster a culture of excellence in customer service.
- **Emotional Intelligence:** Utilize emotional intelligence to understand customer needs and maintain a calm demeanor during high-stress interactions, ensuring a positive experience.
**Requirements:**
- **Education:** Bachelor's degree or equivalent experience preferred, but not mandatory.
- **Experience:** Minimum of 1 year of customer service, support, or related experience within the financial services industry is preferred.
- **Technical Skills:** Basic understanding of customer support tools, CRM software, and technical troubleshooting abilities. Familiarity with digital financial services is an asset.
- **Personality Traits:**
- **Passionate:** Demonstrated enthusiasm for helping others and contributing to customer satisfaction.
- **Reliable:** Dependable and committed to maintaining a strong work ethic, punctuality, and accountability.
- **Soft Skills:**
- **Leadership:** Ability to inspire and motivate team members, taking initiative in fostering a collaborative workplace.
- **Emotional Intelligence:** Strong interpersonal skills, with the capability to recognize and respond to the emotional states of others, creating a positive rapport with customers and colleagues.
**Benefits:**
- Vision insurance
- Medical coverage
- Relocation allowance (if applicable)
**Working Environment:**
Join a pioneering company that champions change and sets industry benchmarks. Here at Discover Financial Services, you will have the opportunity to make a significant impact, working in a supportive remote environment that prioritizes employee well-being and growth.
**Application Deadline:**
To be considered for this position, please apply by **October 6, 2024**.
**Equal Opportunity Statement:**
Discover Financial Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
