Remote Support Officer

Job Description:

Southwest Airlines is seeking a motivated and adaptable Remote Support Officer to join our team in New York City on a part-time basis. As an Associate Level position, we are looking for individuals with at least 4 years of experience in a similar role. The ideal candidate will be driven, possess excellent people management skills, and thrive in a collaborative team environment.

Responsibilities:1. Provide remote support to customers, assisting with booking travel, resolving issues, and answering inquiries.2. Manage customer relationships through effective communication and problem-solving skills.3. Collaborate with team members to ensure a seamless customer experience.4. Keep up to date with airline policies and procedures to provide accurate information to customers.5. Handle any escalated customer complaints with professionalism and empathy.

Requirements:1. Minimum of 4 years of experience in customer service or a related field.2. Excellent communication and interpersonal skills.3. Ability to adapt to a fast-paced and ever-changing work environment.4. Strong people management skills.5. Proven ability to work effectively in a team setting.

Benefits:- Dental insurance- Paid Time Off (PTO)- Medical coverage

Working Environment:At Southwest Airlines, we pride ourselves on providing a vibrant and joyful work environment. We encourage our employees to inject a sense of joy and positivity into their work, creating a welcoming and inclusive atmosphere for all.

Deadline to Apply:April 24, 2024

Equal Opportunity Statement:Southwest Airlines is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.