**Job Title:** Remote Support Representative
**Company:** Fidelity National Information Services
**Location:** San Jose, California, US (Remote)
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience:** 1
**About Us:**
Fidelity National Information Services (FIS) is a leading provider of technology solutions for the financial services industry. We believe in fostering innovation and pioneering change that sets industry benchmarks. Join us in our mission to deliver unparalleled service and transform the way our clients experience financial technology.
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**Job Description:**
Fidelity National Information Services is seeking a dedicated and enthusiastic **Remote Support Representative** to join our team. This entry-level part-time position is an excellent opportunity for individuals looking to build a career in customer support and technology solutions. As a Remote Support Representative, you will play a vital role in providing technical assistance and customer service to our clients.
**Key Responsibilities:**
1. **Customer Interaction:**
- Respond to customer inquiries and technical support requests via email, phone, and chat in a timely and professional manner.
- Identify customer needs and provide appropriate solutions or escalate issues to the appropriate departments.
2. **Technical Support:**
- Assist customers in troubleshooting software and hardware issues, guiding them through step-by-step solutions.
- Maintain a strong understanding of our products and services to effectively communicate features and benefits to customers.
3. **Record Keeping:**
- Document all customer interactions in our support ticketing system, ensuring accurate and thorough information is recorded.
- Follow up on open tickets and ensure timely resolution, keeping customers informed of progress.
4. **Collaboration:**
- Work closely with team members to share knowledge and resources, fostering a cooperative environment.
- Participate in team meetings and training sessions to enhance skills and product knowledge.
5. **Customer Education:**
- Provide training and support to customers on utilizing our products efficiently and effectively.
- Create and maintain instructional materials and FAQs to assist customers with common inquiries.
6. **Adhere to Policies:**
- Follow company guidelines and best practices to ensure compliance with industry standards and regulations.
- Uphold and promote a high standard of service quality and professionalism.
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**Qualifications:**
**Educational Background:**
- High school diploma or equivalent; some college experience preferred.
**Experience:**
- 1 year of customer service or technical support experience preferred.
- Familiarity with basic computer systems, software applications, and troubleshooting principles.
**Skills & Abilities Required:**
- **Technical Skills:**
- Proficiency in using computer systems, software, and internet applications.
- Ability to learn and adapt to new technologies and software quickly.
- **Personality Traits:**
- Resourceful individual who can think critically and solve problems independently.
- Highly motivated, demonstrating ownership of tasks and a commitment to quality service.
- **Soft Skills:**
- Strong collaboration and teamwork abilities to work effectively within a remote team environment.
- Excellent communication skills, both verbal and written, to convey technical information clearly to customers.
**Working Environment:**
- Be part of a company that pioneers change and sets industry benchmarks. We promote a culture of innovation and excellence within a supportive work environment.
**Benefits:**
- Free accommodation while working remotely.
- Retirement plan options to secure your financial future.
- Company equipment provided to ensure you have the tools you need to perform your job effectively.
**Application Deadline:**
- Please submit your applications by ******** .
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**Equal Opportunity Statement:**
Fidelity National Information Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
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If you are passionate about customer service and technology, and want to join a dynamic team that values your contributions, apply now to become a part of FIS!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
