Remote Web Chat Manager

Job Description:

PPL is seeking a Remote Web Chat Manager to join our team in San Antonio, Texas. As a Mid-to-Senior Level position, we are looking for someone with at least 6 years of experience in a similar role. The ideal candidate will be reliable, hardworking, have strong communication skills, and possess creativity.

Responsibilities:
1. Manage a team of remote web chat agents to ensure excellent customer service and satisfaction.
2. Develop and implement strategies to increase web chat efficiency and productivity.
3. Monitor web chat performance and provide regular reports to management.
4. Train and onboard new web chat agents as needed.
5. Collaborate with other departments to improve overall customer experience.
6. Stay up-to-date on industry trends and best practices in web chat management.
7. Handle escalated customer inquiries and issues as necessary.

Requirements:
1. Bachelor's degree in a related field preferred.
2. Proven experience in web chat management.
3. Strong communication and leadership skills.
4. Ability to work remotely and independently.
5. Knowledge of CRM software and customer service best practices.
6. Creative problem-solving skills.
7. Ability to multitask and prioritize tasks effectively.

Benefits:
- Medical coverage
- Company equipment
- Life insurance

Working Environment:
At PPL, we empower our employees to take ownership and make impactful decisions. You will have the opportunity to work in a supportive and collaborative environment where your contributions are valued.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement:
PPL is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to building a diverse and inclusive workforce and encourage all qualified candidates to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.