Remote Web Chat Specialist

Job Description:

Ameren, a leading energy company in San Diego, California, is seeking a dedicated and resilient Remote Web Chat Specialist to join our team on a part-time basis. As an Associate Level team member, you will be responsible for providing exceptional customer service and support through our online chat platform.

Responsibilities:1. Respond to customer inquiries and concerns promptly and accurately via web chat.2. Assist customers with account inquiries, billing questions, service requests, and technical support.3. Conduct research and analysis to provide solutions and information to customers.4. Escalate complex issues to the appropriate department for resolution.5. Maintain a positive and professional attitude while interacting with customers.6. Provide detailed documentation of customer interactions and resolutions.7. Meet or exceed performance metrics and goals set by the company.

Requirements:1. Minimum of 3 years of experience in customer service or a related field.2. Excellent communication skills, both written and verbal.3. Strong research and analysis skills.4. Ability to work independently and efficiently in a remote environment.5. Proficiency in using web chat platforms and other online communication tools.6. High school diploma or equivalent required; additional education or certifications a plus.7. Must be able to work a flexible schedule, including evenings and weekends.

Personality Traits: Dedicated, Resilient

Soft Skills:Research, Analysis

Benefits:- Company equipment provided- Paid sick leave- Paid Time Off (PTO)

Working Environment:At Ameren, we empower our employees to take ownership and make impactful decisions. We believe in fostering a supportive and inclusive work environment where every team member can thrive and grow.

Deadline to Apply: May 25, 2024

Equal Opportunity Statement:Ameren is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a diverse and inclusive work environment where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.