We are seeking a Research Lead to join our North American team, managing research programs and key client relationships, in pursuit of our vision of delivering the human-led AI platform for market research.
A minimum of 8 years' market research experience (either in a research agency or delivering research programs within a brand) is a requirement for this position.
Candidates who have not met this requirement will not be considered for this role.
A research case study will form part of the interview process.
Roles & Responsibilities:
Key Account Management: Managing our largest customers on a daily basis, serving their project needs as part of an annual research program.
Monitoring client health metrics and running regular meetings with all clients.
Retention and growth of customers, as part of a wider team.
Research Design: Taking business questions or research objectives from brands and converting into viable research projects to go live on the Bounce platform.
Deep understanding and experience with survey design, scripting, audience selection, quota control, data delivery and result analysis.
Teamwork: Working within a multi-function team to serve the broad needs of our business across product, operations, billing, marketing.
Global Opportunity: Supporting research clients and programs globally, in partnership with our teams in Dublin and London.
Product Proficiency: Use of Bounce platform, including proprietary AI technologies, to build and execute client projects.
Working with in-house development team to test new features, offer proactive feedback and represent client needs in product roadmapping.
Key Skills / Characteristics:
Market Research Skillset: Proven capability and love for research, the industry and desire to shape the future of market research.
Project Management: Comfort in coordinating complex projects, with both internal and external stakeholders.
Client Servicing: Managing customer relationships on a day-to-day basis.
Serving their needs with measurable satisfaction, on specific projects and for ongoing partnership.
Attention to Detail: Maintaining excellent levels of detail, at high volume & with high degree of autonomy.
Growth Mindset: Ability to adapt, learn and evolve in a fast-paced environment.
Vision & Values Alignment: Bought in on our vision, our product and our values as a company.
Remote Work Skillset: Experience and evidence of effectiveness in self-led environment, collaborating with clients and colleagues digitally.
This is a full-time position, normally based in our Bounce office in New York.
Fully Remote work can be facilitated.
Company Description:
Bounce is a consumer research platform that enables consumer-facing brands to gather authentic consumer data from anyone in the world, in real-time.
We make consumer research easy, delivering the speed, ease and agility of a technology platform, with the support, robustness and flexibility of a research agency.
Bounce is trusted by the world's largest brands including Coca Cola, Diageo, Pernod Ricard & Tesco.
We are on a mission to revolutionise how brands reach and understand their customers.
We are growing rapidly, and have positions for people who thrive in a high-growth environment.
Our team members are the prime drivers of our success and we can directly attribute their effort to the growth of our company.
We believe that early team members should have ownership in the company they make, and therefore we offer stock options as part of all compensation packages, in addition to base salary & performance-related incentives.
Bounce Insights is an equal opportunities employer.