Job Description:
HOC's Resident Services Department strives to enhance the lives of HOC customers by coordinating and implementing a vast array of high-quality programs, services, and resources. Through collaborative partnerships with Montgomery County, the federal government, and various community-based organizations, Resident Services is able to offer comprehensive service coordination, impactful resident programs, and robust supportive housing services to individuals and families who reside in HOC owned-managed properties or receive HOC housing subsidies, as well as applicants on HOC's waitlist.
The Resident Counselor III will provide a broad range of support to HOC customers including complaint resolution, crisis intervention, lease compliance assistance, information and referrals, assessment, service coordination, and community engagement.
Note: This is a hybrid position. Employees are eligible to work remotely one day per week once the six-month probation period has been successfully completed.
Job Duties:
Assist customers with resolving complaints and inquiries; develop relevant solutions, connect customers to resources to address the inquiry/complaint.
Conduct individual and community-level assessments and develop service plans to address stated needs.
Identify local partners, establish and maintain relationships, and coordinate services through formalized partnerships.
Utilize Yardi and Assessforce to enter and track customer participation data.
Perform community engagement and outreach via door-to-door, home visits, meetings, surveys, focus groups, etc.
Design and implement in-person and virtual activities and workshops for customers residing at the assigned property.
Work collaboratively with the property management team and other community partners to address customer needs and deliver relevant services.
May be required to operate agency vehicles to transport customers to/from activities.
MINIMUM QUALIFICATIONS:
Experience:
Three years experience in social services, housing, or a related field.
Education:
Graduation from an accredited college or university with a Bachelor's Degree in Social Work, Sociology, Psychology, Counseling or a related field. Master's Degree in Social Work preferred.
Note: An equivalent combination of education and experience may be accepted.
Knowledge, Skills, and Abilities:
Knowledge of current social, economic, and health issues affecting individuals and their families.
Knowledge of the functions and resources of public and private agencies and resources available for customer referrals.
Ability to communicate effectively both orally and in writing.
Ability to work independently, meet deadlines, and exercise good judgment.
Ability to relate well to people of diverse backgrounds and cultures.
Must have a good driving record, a valid driver's license, and the ability to drive a 15-passenger van.
Must have intermediate to advanced computer skills including Microsoft and Google applications. Experience using Yardi, Assessforce, and other databases is a plus.
Bi-lingual in Spanish is strongly preferred.
HOC is an equal-opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. HOC promotes a drug-free workplace.
HOC conducts criminal background checks, employment reference checks, and where applicable, reviews driving records in determining suitability for employment. Selected applicants will be required to submit to pre-employment drug and alcohol screening. Employment is contingent upon drug and alcohol test results.
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