Residential Photography Manager - Charlotte, NCJob DescriptionCoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. This role would be based in our Charlotte, NC office.ABOUT THE ROLEAs a Photographer Manager, you will lead a dynamic team of 8-10 photographers supporting the Homes.com and Apartments.com brands. This role combines leadership, technical expertise and exceptional customer service to ensure our clients receive top-notch media for their residential homes, including virtual tours, schematic floor plans and photography. As a Photography Manager, you will be responsible for ensuring our photographers always meet both appointment deadlines and quality standards.The ideal candidate will possess a keen eye for detail, strong technical skills, and excellent communication abilities to effectively manage remote teams. This role will work closely with clients, sales, logistics and the broader photographer department. This role is an in-office position, within the respective market.ResponsibilitiesLead and manage a team of 8-10 photographers providing guidance, support, and feedback to ensure high-quality performance and adherence to company standards.Develop and implement efficient workflows optimizing output while maintaining quality product and service.Conduct regular quality audits on all media to ensure accuracy, completeness, and adherence to brand standards. Provide feedback and coaching to photographers as needed.Maintain a high level of customer satisfaction by promptly addressing any inquiries or concerns from clients and providing exceptional service throughout the process.Review KPI and scorecard performance regularly to identify key areas for improvement.Provide ongoing coaching to team members on Matterport technology, scanning techniques, photography, and company procedures to enhance their skills and performance.Serve as the primary point of contact for technical issues related to equipment and software. Troubleshoot problems and coordinate with IT support to resolve issues promptly.Work closely with internal teams, including logistics, sales, and customer support, to coordinate appointments, address client needs, and ensure seamless delivery of services.Frequent travel within your region, and some travel to the Richmond, VA office is required.QualificationsBachelor's degree from an accredited, not-for-profit University or College3-5 years' direct operations management of 6+ employees, remote management experience required.Exceptional communication skills and ability to motivate and engage remote teams effectively.Strong attention to detail and commitment to maintaining high standards of quality and accuracy.Expertise in analyzing and interpreting KPIs and performance metricsDedication to delivering outstanding customer service and ensuring client satisfaction.Flexibility to travel for fieldwork as needed and availability to work evenings or weekends to meet client's needs.Experience with Matterport technology and 3D scanning techniques is a plusCandidates must possess a current and valid driver's license.WHAT'S IN IT FOR YOU?When you join CoStar Group, you'll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program. Our benefits package includes (but is not limited to): Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug Life, legal, and supplementary insurance Virtual and in person mental health counseling services for individuals and family Commuter and parking benefits 401(K) retirement plan with matching contributions Employee stock purchase plan Paid time off Tuition reimbursement On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classesAccess to CoStar Group's Diversity, Equity, & Inclusion Employee Resource Groups Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply.? However, please note that CoStar Group is not able to provide visa sponsorship for this position. #LI-JQ1CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
