Residential Plumber

Plumbing Careers at Benjamin Franklin Plumbing
Are you a top performer?
Are you committed to doing the job right the first time, every time?
Do you genuinely care about giving your customers more than their monies worth?
Do you feel appreciated for your dedication to excellent customer service?
Or has your boss even noticed the way you go above and beyond the call of duty?
We're Benjamin Franklin Plumbing, the punctual plumber, and we're looking for someone exactly like you to add to our amazing team of customer focused professionals.
Join our team where everyone actually looks forward to coming to work every day!
Any one of our world class technicians will tell you that we value loyalty, attitude and work ethic as our core values.
Give us a chance to prove to you that we're different from all the other companies you've seen or heard about.
SUMMARY:
Responsible for providing outstanding support to our valued residential customers through professional communication and collaboration with customers and office personnel, technical delivery of service and sustainability and maintenance of all assigned materials, tools and equipment.
The ideal candidate must possess a high level of attention to detail, ability to perform in a fast-paced environment and demonstrate excellent problem-solving skills.
A friendly, positive attitude that's willing to go above and beyond are critical to being successful in this role.
DUTIES AND RESPONSIBILITIES:
Responsibilities include but are not limited to the following.
Serve Customers:
* By having a positive attitude and treating our customers with enthusiasm
* By expertly servicing, repairing, or replacing plumbing systems or components of plumbing systems
* By utilizing the Straight Forward Pricing Guide correctly on each call
* By presenting options and pricing prior to beginning work on each call
* By educating the customer as to the best decision they can make for their home and their family
* By wearing floor savers while in the customer's home and maintaining a neat work area while performing work
* By explaining each service performed and ensuring that the customer is 100% satisfied with all work
* By refusing to compromise your integrity in selling the customer a repair or replacement that is not necessary
* By performing a complete inspection of the customer's plumbing system to prevent future breakdowns
* By striving to fulfill our Unique Selling Proposition "If there's any delay, it's you we pay!
"
* By assisting fellow employees in their job duties whenever called upon to do so
Maintain Technical Excellence:
* Test each aspect of the job before leaving to prevent unnecessary callbacks and to ensure that we fixed it correctly the first time
* Perform all repairs and replacements to meet or exceed the minimum local codes and with the appropriate materials.
No shortcuts, no exceptions
* Familiarize yourself with the products, materials, and supplies that we utilize in order to correctly service and install them
* Maintain a Safe Work Environment
* Convey a safety conscious attitude in regards to yourself, your customers, your fellow employees, and the general public at all times
* Operate company provided equipment according to the safety guidelines approved by the manufacturer
* Operate company vehicles in accordance with local and state laws and in a manner that ensures your safety and the safety of those around you
* Do not operate GPS units, read maps, read or respond to text messages, or perform any other task when you should be focused on driving
* Maintain cleanliness of company truck inside and out
Complete Administrative Duties:
* Accurately complete all paperwork each day
* Fill invoices completely including detailed description of warranty and work performed
* Fill out material request form on each completed job
* Maintain BFP standard operating procedures
* Acquire purchase orders through Service Titan system
* Turn in all parts receipts/packing slips and checks you acquire each day
Achieve Sales Expectations:
Maximize lead opportunities and service appointments in order to attain minimum performance standards as communicated by the operations manager
Conform to Company Image Standards:
* By maintaining a clean cut look, wearing the company uniform correctly, and covering or removing any tattoos or piercings
* By speaking with dignity and respect for others and not using crude or potentially offensive language
* No smoking on jobs or in company vehicles and cover up smoke smell on your person if smoke smell is present
Demonstrated Experience with:
* Tankless water heater sales, installation, and repair
* Water softening and filtration
* Tank type water heaters
* Fixture replacement and repair
* Video inspection of drain lines
* Sewer cleaning, repair, and replacement
* Leak location and repair
Physical requirements:
* Able to enter and exit trucks without endangering yourself or others
* Able to lift heavy equipment, water heaters, toilets, etc.
* Able to work in heat and observe proper safety precautions while doing so.
QUALIFICATIONS:
* Must have a current plumbing license issued by the Texas State Board of Plumbing Examiners.
Master, Journeyman, or Tradesman.
Inexperienced hires may be directed to obtain an apprentice license
* Must be able to pass a drug test and criminal background checks
* Must have a good driving record and be insurable through company insurance
* Applicants may be required to complete personality profiles
* Ability to lift 75 pounds
Education, Experience, Knowledge:
* High school diploma or general education degree (GED)
* Minimum of 5 years' experience in the plumbing trade as a licensed technician
COMPENSATION:
* This is a full-time non-exempt position that is eligible for overtime
* Bonuses related directly to your sales revenue.
Some of our plumbers are able to earn over $100,000 per year
BENEFITS:
* Company vehicles may be driven home however some restrictions may apply
* Company provided uniforms laundered weekly
* Company cell phone and tablet
* Eligibility for health, vision and dental coverage, 401(k) plan and flexible spending accounts, subject to plan terms
* Eligibility for company-paid benefits such as life insurance, short- and long-term disability and long-term care, subject to applicable waiting periods
* Paid time off (PTO) earned on an accrual basis after 90 days of employment
* Company-paid holidays
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
You are applying for work with a franchisee of Benjamin Franklin Plumbing, not Benjamin Franklin Plumbing Franchising SPE, LLC or any of its affiliates.
If hired, the franchisee will be your only employer.
Franchisees are independent business owners who are solely responsible for their own employees.
Lawton Group is an Equal Opportunity Employer which makes employment decisions without regard to race, color, sex, age disability or marital status.
This Company also complies with the Americans with Disabilities Act of 1990.
During the interview process, you may be asked questions concerning your ability to perform job-related functions.
This Company reasonably accommodates qualified individuals with disabilities and bona fide religious beliefs.