Responsible Gaming Associate

About the role and why it's unique:

Collaborate closely with AML, Fraud, and Customer Service teams to identify and resolve escalated cases and issues related to Responsible Gaming concerns
Facilitate the development of a responsible gaming culture by delivering top-notch customer support and adeptly navigating challenging decisions associated with promoting responsible gameplay
Analyze and review complex documents and user play activity to investigate suspicious accounts
Review and update ongoing monitoring reports, compliance logs, and alerts
Maintain a high level of attention to detail and handle sensitive matters with confidentiality

Who you are:

Proficient in communication skills to effectively engage with both team members and customers
Adept at time management, capable of handling changing priorities, and a skilled multitasker dedicated to consistently delivering high-quality work across diverse tasks
Skilled in analyzing complex documents and investigating suspicious accounts
High attention to detail and capability to handle sensitive matters with confidentiality

Even better if you have:

At least two years of customer service experience, a background in responsible gaming, or prior employment with another gaming operator
A desire to help form and contribute to the continuous improvement of RG processes and systems
Flexibility to work at least one weekend day during peak sporting seasons
Experience with Intercom (or other ticketing processor systems)
Strong working knowledge of Microsoft Excel and Word

Our targeted compensation rate for this position is between $70,000 and $85,000, depending on experience, plus equity. Think your skills are exceptional and warrant higher pay? Apply anyway! If we agree, we're willing to negotiate.
What we can offer you:

Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
16 weeks of fully paid parental leave
A $500 home office allowance
A connected virtual first culture with a highly engaged distributed workforce
5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents