Description
Indus Hospitality Group's mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. At Indus we offer a career, not just a job. Over the last four decades we have grown substantially through commitment to the region and communities we serve; helping fuel regional economic development with commerce and employment. We believe success is earned and teamwork matters, that hard work should be recognized, and diversity celebrated, that there is always something new to learn and innovation is supported.
Indus Hospitality Group owns and operates more than 70 properties, primarily hotels and restaurants in the Rochester, Finger Lakes, and Western New York regions. The team at Indus Hospitality Group has been recognized numerous times as first-class operators, earning national and regional awards including the Dunkin' Brands Rising Star of the Year, the Microtel Inn & Suites Franchisee of the Year Award, the Hilton Worldwide Lighthouse Award, Best Western Champion Customer Care Award, and TripAdvisor Awards for Excellence.
Overview
An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager ("RM"), Shift leaders and Team. They perform all duties of the Restaurant Manager in their absence. Primary duties generally include floor operations and Brand Training programs. Generally responsible for providing strong, positive leadership to his/her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They support the Restaurant Manager in the overall operation of the restaurant according to standards, Indus policies and procedures and in compliance with all applicable laws.
Responsibilities Include: Able to perform all responsibilities of restaurant team membersLead team meetings, along with Restaurant ManagerOversee Brand Training Programs, schedule, train, validate, certify team, and shift lead staffEnsure Brand standards, recipes and systems are executedCreate and maintain a guest focused culture in the restaurantReview guest feedback results and implement action plans to drive improvementCommunicates restaurant priorities, goals, and results to restaurant team membersExecute along with RM, new product rollouts including training, marketing, and sampling where applicableExecution of Point of Purchase instore set up per Brand standardsMaintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable lawsControl costs to help maximize profitabilityCompletion of inventory on a periodic basis as determined by Indus policySupport RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standardsSupport RM in assigning staff and deploymentSupport to RM in completion of supplier and other vendor ordersConduct self and team member performance assessmentsEnsure restaurant budget is met as determined by operations above-unit leadershipManages cash over/short in restaurant and ensures team members are following Indus' cash management policiesHandle cash deposits and go to the bank daily during bank hoursEngages with Brands Field Operations team as appropriate Management Responsibilities Include: Recruit, hire, onboard and develop restaurant team membersAssist team and shift lead performance appraisal processCoach restaurant team members to drive sales, improve profitability and guest satisfaction Education/Experience: Basic computer skillsBasic math and financial managementPrevious leadership experience in retail, restaurant, or hospitality Key Competencies: Good analytical skills and business acumenWorks well with others in a fun fast paced team environmentOntime, demonstrates honesty and positive attitudeWillingness to learn and embrace changeAbility to train and develop a teamGuest focusedTime ManagementProblem solvingMotivating others Physical Demands/Working Conditions: Standing on feetLifting packages (if applicable)Wearing a headset (when applicable)
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