About Us:At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!Location Description: Deeply rooted in the land, the history, and the layered richness of O?ahu, at Turtle Bay you'll find an authentic connection to a place of uncommon natural splendor and the warm, welcoming community within it. Where your days are filled with constant discovery and moments that touch your soul, allowing you to explore the uncommon depths of this remarkable coast. Overview: Turtle Bay Resort on Oahu's North Shore is one of Hawaii's most unique destinations, located at the epicenter of set after set of activities, events, and adventures. Complete with the finest accommodations and amenities suited for the entire family, Turtle Bay is where the "7-Mile Miracle" of world-class surf begins, and the lineup is endless. We are looking for a well-seasoned General Manager for our Sunset Restaurant, In-Room Dining, and the Bungalow Bar.
The General Manager will oversee and manage the daily operations of the Sunset, In-room Dining, and the Bungalow Bar located in The Turtle Bay Resort, North Shore Oahu. The General Manager will direct, implement, and maintain a service culture providing excellent service to our Guests and will report to the Assistant Director of Food and Beverage, and the Director of Food and Beverage of the resort.
Qualifications: Supervisory Responsibilities: Hires and trains restaurant staff. in accordance with CBA and resort policy. Organizes and oversees the staff schedules. Conducts performance evaluations that are timely and constructive. Handles discipline and termination of employees in accordance with CBA and resort policy. Manages all aspects of the Sunset restaurant, in-room-dining outlet, and Bungalow bar. Duties/Responsibilities: Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards. Conducts daily inspection of restaurants, bars, and equipment to ensure compliance with the State of Hawaii department of health food safety program. Ensures customer satisfaction with all aspects of the restaurant and dining experience. Handles customer complaints, resolving issues in a diplomatic, timely, and courteous manner. Ensures compliance with alcoholic beverage regulations. Meets financial objectives by developing financing; preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase average meal checks. Proficient in food and beverage costs. Knowledgeable in marketing and P/R. Attracts patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands. Controls purchases and inventory by meeting with purchasing department, food and beverage financial analyst and Director of Food and Beverage. Maintains operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing. Periodically evaluates restaurant equipment for repairs and maintenance, schedules for service. Collaborates with chefs to develop appetizing menus. Maintains sales records and tracks cash receipts. Accomplishes company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Prepares and submits operations reports and other documentation requested by the Director of Food and Beverage. Collaborates with team to create a culture in a restaurant work environment based upon respect; fosters opportunities for team to learn, grow and develop their abilities. Leads management team, ensures that service standards are set to the highest level in hospitality. Displays consistent attention to detail and follow through of all restaurant and hotel policies. Accomplishes resort human resources objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management, and staff. Communicates job expectations and enforcing policies and procedure. in accordance with CBA and resort policy. Performs other duties as assigned by leadership committee and upper management. Required Skills/Abilities: Must have experience working with a Union under a CBA Strong supervisory and leadership skills. Understand P&L/GL reports and goal oriented. Understands completely all programs, procedures, standards, specifications, guidelines and training programs. Offers positive solutions to problems or issues and be a voice that part of the decision-making team. Excellent interpersonal skills with a focus on customer service. Excellent time management and organizational skills with great attention to detail. Familiarity with food handling, safety, and other restaurant guidelines. Proficient with Microsoft Office Suite or related software. Education and Experience: High school diploma or equivalent required. 3 – 5 years of managerial experience required; high volume environment management experience is preferred. Fluency in Microsoft Office Suite. Prior experience accounting software, POS systems, and various hospitality computer programs Successful completion of corporate training program required. Physical Requirements: Ability to traverse all parts of the restaurant quickly. Extended periods of time working on the floor of the restaurant as well as assisting other F & B outlets of the resort. Prolonged periods sitting at a desk and working on a computer. Must be able to lift 25 pounds at times. Manages by being present on the floor. Standard Specifications Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities of aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
A review of the description in no way states of implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Individuals must be able to perform essential job functions, with or without reasonable accommodation.
Turtle Bay Resort provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristics protected by federal, state or local laws.
Compensation Range:The compensation for this position is $85,000.00/Yr. - $95,000.00/Yr. based on qualifications and experience.
