Job Description
Greet, direct, seat, and tend to food and beverage guests, including watering, passing out menus, replenishing coffee, replacing silverware, and other service needs based on HCH service standards.
Impart to the customer warmth and graciousness, much as you would give a guest in your own home.
Manage all reservations through booking system.
Efficiently manage seating times and rotations to maximize table turns and prove service staff with fair, consistent work flow.
Understand all menu offerings, times offered, and hours of operation.
Be thoroughly familiar with menu items and related materials.
Complete designated side work efficiently and thoroughly.
Answer the telephone and respond to guest inquiries.
Assist in resolving any complaints, and communicate disgruntled customers to the appropriate supervisor.
Undertake all reasonable tasks requested by supervisors.
Represent a positive working liaison with all other members of the kitchen and front of house staff.
Communicate with the staff regarding special requests/needs of a guest.
Complete all listed opening, side-work, and closing checklists, cleaning checklists, and duties related to shift.
Check out with manager once shift is complete.
Consciously assist in all company promotions when required.
Practice cleanliness and safety in all dining areas, liquor and wine storage areas.
Understand and communicate daily specials and specialty menus to guests.
Assist in training new employees and helping others.
Assist team members as needed to promote a positive teamwork environment.
Stock glassware, silverware, and napkin backups in all areas (host stand, service areas, bar).
Bus and clean tables, use trays to run dirty items to kitchen, reset tables as needed.
Wash trays to ensure proper sanitation and immaculate front of the house presentation.
Assist in replenishing buffet items when determined by MOD.
Perform additional cleaning tasks, as determined by MOD, such as wiping all kitchen doors down, wiping restaurant window sills, sweeping work areas, etc.
Flexibility to work days, nights, weekends, and holidays or special events.
Address each and every guest using the S.E.A.C.
method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.
Attend all scheduled meetings and training sessions.
Understand and practice all HCH safety and security procedures, including Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, Anti-Harassment Policy, and Violence in the Workplace Policy.
Comply with all Hotel and HCH time and attendance policies.
Comply with all Hotel and HCH uniform, dress code, and appearance standards.
Experience and Skills
Ability to remain standing for 8 hours (or 100% of shift).
Ability to walk for up to 100% of shift.
Ability to frequently move and lift up to 50 lbs.
Ability to walk the property and grounds or on occasion.
Ability to move up and down stairs regularly throughout entirely of shift.
Ability to bend frequently and repetitively during a shift.
Ability to carry service trays on shoulder up to 50 lbs.
Ability to move quickly based on guest needs.
Ability to frequently communicate and exchange accurate information effectively.
Ability to read, write, understand and speak English.