Sign-On Bonus: $750 As the team at Zaxby's expands, we're saving a seat for you!
To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food.
To our team members, Zaxby's is an indescribably great place to work! Shift Leaders oversee the people, processes, and products required to execute a shift. They set shift goals, assign tasks to team members, ensure processes are properly followed, and respond to guests' needs.
Why work at Zax?FREE Meals On Shift & 50% Off Meals Off ShiftFlexible ScheduleEarly Access to PayPaid TrainingOpportunities to AdvanceBenefitsRecognition ProgramEmployee Referral ProgramMedical InsuranceDental InsuranceVision InsuranceShort-Term DisabilityLong-Term DisabilityEmployer Paid Life Insurance401(k) With Employer Match (additional eligibility requirements)Duties And ResponsibilitiesComplete all training requirements including:Zaxby's Shift Leader Development PlanFood Safety CertificationAny additional training required by Zax LLCCreate a culture of high-performance and train and coach team members to meet all company standardsMentor, coach, and develop team members and communicate performance concerns to your General ManagerPrioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful mannerCreate and maintain a positive culture and healthy team morale through recognition and leading by exampleCommunicate shift goals and motivate team members to meet goals and perform to their highest ability levelDelegate tasks to team members and supervise performance during a shiftMaintain operational standards and ensure compliance with all Zaxby's Franchising LLC and Zax LLC guidelines, policies, and proceduresEnsure service, product quality, and cleanliness standards are consistently upheldEnhance guest experiences by ensuring that team members satisfy and exceed guest expectationsReceive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory countsManage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessaryTrack food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guests' satisfactionPlan shift duties and ensure opening and closing duties are completeCollaborate with management team to develop goals and report back to management on goal progressEnsure processes, policies, and procedures are properly followed throughout daily operationsFollow company cash management policiesMaintain compliance with federal, state, and local laws and guidelinesUtilize management tools and keep neat, accurate, and current recordsMaintain an attitude of flexibility that allows performance above and beyond the parameters of this position descriptionEnsure the team works safely and follows all safety guidelines and proceduresImmediately report all human resources and risk management concerns to your General Manager and District ManagerEscalate other concerns to your supervisor when appropriateAll other duties necessary to ensure restaurant operations function properlyJob QualificationsThe following requirements must be met in order to qualify for this position:
Must be 18 years of age or olderMust have reliable transportationAvailable to work a minimum of 5 days and 32 to 40 hours per weekAbility to work a flexible schedule including days, nights, weekends, and holidaysSuccessful completion of background checkDemonstrates leadership qualities, organizational skills, and ability to interact cooperatively with othersLeadership experience preferredCapability RequirementsThe following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered:
Sit, stand, and walk continuouslyOccasionally stoop, bend, crouch, or climb, including the use of laddersFrequently lift, push, pull, and carry up to 50 pounds, including lifting overheadContinuous use of hands and wrists for grasping and fine manipulationCommunicate proficiently through speech, reading, and writingMaintain effective audio-visual discrimination and perception to observe and respond to the environmentWork in an environment that features hot and cold temperature variations and exposure to food allergensOperate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment
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