POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans.
Job Overview We are in search of an Assistant Store Manager with previous experience to help in supporting with all operational and customer facing task in store. This person will be responsible for store opening and closing operations, ensuring that all store operations are occurring as expected, and providing a great experience in store. This person needs to have a strong attention to detail and will be an expert in store processes, identifying opportunities for improvement and communicating barriers to the Store Manager. The position reports to & receives functional guidance from the Store Manager.
What You Will Achieve Ensure consistent execution of inventory workflow processes, helping associates with standard operating proceduresAct as a floor leader for associate questions and customer escalationsSupport associate onboarding and provide ongoing process training as neededWork with a manager to maintain the high quality and safety standards of the storeContribute to continuous improvement of store operations by identifying and communicating barriers to successTroubleshoot customer issues, modeling desired behavior for the team and escalating to a manager as neededReceive, stock, and replenish productUse systems to scan, process, and count inventoryOperate point-of-sale (POS) systems and handle cashRotate between additional duties as assigned What You Will Need High school or equivalent diploma3+ years of experience in a customer-facing environment1+ year of floor leadership experienceDemonstrated positive work attitude Interest in learning new skillsStrong communication and customer service skillsAbility to process information and operate store systems accuratelyAbility to lift up to 40 pounds and be on your feet for a shift, up to 10 hours at a time with or without reasonable accommodationAvailability to work when needed, including nights, weekends and holidaysCandidates must be at least 18 years of age What We Offer Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledgeCareer development: we work with you to advance your career through short-term assignments, and new experiences, etc. You are flexible while working in a dynamic environment and can effectively prioritize multiple tasks. Most importantly, you enjoy learning new things, love to assist our customers, and contribute to a strong team culture in the store.
*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.