Job summary
Retail - Bench Store LeaderExperienced retail store managerPart of talented management pipeline
Job seniority: mid-to-senior level
Responsibilities
• Responsible for overall store operation, sales performance, and management of store personnel• Utilizes company reports and tools to assess efficiency, analyze trends, and identify opportunities for improvement• Greet and acknowledge all customers in a friendly, professional manner and resolve customer issues• Responsible for interviewing, hiring, training, and performance evaluations of team members• Administers appropriate disciplinary action, including terminations, in accordance with company guidelines• Continually evaluates performance issues and actively recruits leadership candidates• Ensures a clean, fun, and safe environment for teammates and customers• Maintains financial controls including shrink, payroll, and other operating expenses• Develops creative plans to increase store sales and attract new customers• Ensures store appearance, merchandise presentation, signage, stock levels, and recovery meet company standards• Fosters and maintains a positive work environment• Communicates effectively with customers and team members• Serves as primary Manager on Duty role, providing leadership and ensuring standards are met• Focuses staff on loss prevention priorities and efforts• Accepts special assignments as directed by the District Leader• Follows and enforces all Company policies and procedures
Requirements
• High school diploma or equivalent, four-year degree preferred• 3+ years of retail management experience• Demonstrated leadership skills and team-oriented thinking• Demonstrated visual merchandising skills• Ability to take initiative, act with a sense of urgency, and be results driven• Strong decision-making and problem resolution skills• Ability to communicate clearly and effectively• Ability to handle multiple tasks in a stressful situation• Ability to operate store equipment and complete required paperwork• Ability to move throughout all areas of the store• Ability to lift objects weighing up to 50 pounds• Ability to work a flexible schedule including nights, weekends, and holidays• Ability to travel between stores with some overnight stays
