Are you ready to bring your amazing self to work?
At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. We respect and invest in each individual to create growth, pride and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.
Job Summary
As a Fulfillment Colleague, you will be responsible for driving a great shopping experience for our omni channel customer by supporting the operational activities that drive sales, profit, and excellent customer service. You will collaborate with the store team to deliver results in a friction-free shopping environment.
We're looking for flexible team players who thrive in our fast-paced environment, can switch between multiple tasks, and can work various shifts including nights, weekends and holidays.
What we can offer you
An inclusive, challenging, and refreshingly fun work environment
Competitive pay and benefits rooted in principles of equity
Performance incentives and annual merit review
Merchandise discounts
Health and Wellness Benefits across medical, dental, vision, and additional insurance
Retirement Savings Plan with 401k match opportunity
Employee Assistance Program (mental health counseling and legal/financial advice)
Resources for continuous learning, career growth, and leadership development
Paid Time Off
Fully-Funded education benefits - may include 100% of tuition, books, and fees
Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
What you will do
Customer Service Assistance:
Greet customers, answer their questions, and provide assistance in a friendly and professional manner. Ensure a positive shopping experience by addressing customer concerns and resolving issues promptly.
Customer Support: Monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders.
During peak times, conduct customer pick-up including retrieving the orders from our back-of-house storage and delivering them curbside to the customer.
Picking and Packing: Select merchandise from the selling floor and apply packing policies & techniques to ensure every customer receives his/her package in good condition; process shippable returns and abandoned in store pickup orders
Support Other Teams:
Assist other teams as needed in areas such as unloading and processing new merchandise based on its type, size, or category.
Team Collaboration: Work with other team members to achieve department goals and maintain a positive work environment. Communicate effectively with colleagues and supervisors, sharing feedback, ideas, and concerns.
Who you are
Focused on upholding Macys dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and associate
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
Ability to communicate and share information with diverse groups of customers and peers
Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
Self-starter; able to adapt quickly to changing customer expectations and needs
Must be able to (1) understand and communicate effectively with customers, co-workers, and supervisors, and (2) read and understand employment policies and safety rules/procedures in English
No Education or Experience Required
Essential Physical Requirements
Prolonged periods (at least two consecutive hours) of standing/walking around the store or department.
Frequent use of computers and handheld electronic equipment.
Reaching, including above eye level, crouching, kneeling, stooping and color vision.
This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladders.
Lifting and moving items weighing up to 50 lbs.
About Macy's
Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.
Bring your creativity, energy and ideas to the Macy's team
Apply Today!
STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
By applying, you consent to your information being transmitted by Jobcase to the Employer, as data controller, through the Employers data processor SonicJobs.
See Macys Privacy Policy at https://ebwh.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/pages/12005 and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions
