Job Description: RETAIL PEOPLE OPERATIONS MANAGER SUMMARY OF THE POSITION The Ritual Retail People Operations Manager is the inspiring and experienced leader, an expert relationship builder and skilled at building and developing well-functioning teams, who ensures our business is always thriving and growing.
We are looking for that special someone who leads with trust and appropriate transparency and who cares about the employee experience. This person is passionate about helping us grow our business through improved strategies, systems, and cultural development.
This person is deeply interested in self-growth - asking for constructive feedback and applying it; a natural at providing direct, helpful, and inspiring guidance and feedback to all. We are looking for a leader with a direct, clear, and compassionate communication style who is great at being objective, and is a natural at connecting with people.
As our Retail People Operations Manager, you do not need to know our exact systems before you start, but you need to be emotionally intelligent, able to jump in and develop solutions where needed, and excited to collaborate on creating new systems. People who are not flexible, not compassionate, not open to feedback, nor humble need not apply. You are meant for this role if you are collaborative, a strong communicator, and organized with a strong interest in and appreciation for coffee and people.
PRIMARY RESPONSIBILITIES BE A LEADER ON THE RITUAL LEADERSHIP TEAM AND MANAGING CULTURE Contribute to the overall culture of working to create a safe, productive, and fulfilling work environment for all, and to business growth, uplifting diversity and inclusion.Use our Culture Guide as a tool for self-reflection and an ongoing commitment to self-growth, the growth in others, and the growth of the company.As a member of the leadership team and by facilitating 1:1 supervision, giving and receiving peer feedback, and role modeling, help us to continuously tend to our culture and create a safer, more productive, and more fulfilling work environment.Work with the leadership team to evolve and implement standards for Ritual's culture, values, quality and customer service.Be an active contributor, participant, and collaborator to help achieve Ritual's day-to-day and long term goals, both individually and on our leadership team.OVERSEEING THE DAY-TO-DAY Lead and develop the Retail Team: Supervise 4 Cafe Managers and oversee supervision of all retail employees.Hiring: Anticipating hiring needs for retail cafes and catering, overseeing all retail hiring processes, managing all job description postings, filtering resumes, creating organized files for candidates & making sure they get transferred when we hire.Onboarding & orientation: Collaborating in creating an orientation process to welcome new hires into the company & culture, onboarding managers and overseeing onboarding for all other new hires.Training: Ongoing training and mentorship for managers both formal and informal as needed, e.g. physical safety; psychological safety; building and developing diverse, conflict mediation, high-functioning teams who are aligned with Ritual's culture, etc.QUALIFICATIONS 2-5 years experience managing people, including managing individuals and a team preferably in the food service industry.Proven experience building healthy and inclusive diverse teams.Skilled at and experience with soliciting and implementing feedback to improve performance.An approachable people person with a high level of emotional intelligence, patience, compassion, and problem-solving skills.Excellent communication and teaching skills, able to engage and inspire professional growth.Love of coffee!Proficiency with Google Drive, spreadsheets and general comfort with the use of technology.Must be authorized to work in the United States (Required).COMPENSATION + BENEFITS Ritual Coffee strongly believes in investing in our people and our culture. We offer great benefits including subsidized medical insurance, dental insurance, and commuter benefits. All employees are eligible for paid time off, paid sick days, holidays (paid at time and a half) and a matching 401k plan. Starting salary is $69,000-$72,000.
TO APPLY Please upload your resume and a cover letter explaining why you'd be a great Retail People Operations Manager through our hiring portal.
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