Retail Technology Analyst Location Kansas City, MO (Crown Center area) : WHO WE ARE The Retail Technology Service Desk's mission is to ensure that technology enables sales for Gold Crown Stores by providing outstanding customer service. Our team-oriented approach to problem solving not only utilizes a variation of skill sets, but also develops a culture that ensures diversity is imperative to success. This role builds skills that allows employees to succeed in other roles within the company.
WHAT YOUR ROLE ENTAILS AND HOW YOU'LL CONTRIBUTE The main responsibility of this position is to answer calls and respond to retailers, via phone or electronically. You will be troubleshooting their technical hardware and software issues. You will leverage a deep support team of experts, as well as detailed documentation to provide clear direction and customer satisfaction. This position provides a good foundation for Hallmark processes and develops well-rounded individuals for future career opportunities and success.
BASIC QUALIFICATIONS At least 1 year of experience in a customer service role working directly with customers High School diploma or GED PREFERRED QUALIFICATIONS Bachelor's Degree Experience troubleshooting hardware, software, and networks Experience with inventory handheld devices Experience with Point-of-Sale (POS) Registers Experience with Inventory Management/Warehouse Management software Strong verbal and written skills, organizational and time management skills, interpersonal skills, flexibility, a strong sense of urgency, the ability to adapt to change, and the ability to problem solve, analyze and troubleshoot Ability to describe technical equipment and procedures to non-technical persons at remote locations using non-technical language Experience in a leadership role Multi-tasking skills Ability to work in a team environment Self-motivation capabilities ADDITIONAL DETAILS This position will be onsite initially for training then move to a hybrid schedule, working 2-3 days onsite, depending on business need. The pay rate for this role is $19/hr. Now's your chance to embrace a future with Hallmark—just follow the instructions below to apply. You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF.
In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment.
Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.
Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please.
HALLMARK - Because Connecting With Each Other Has Never Been More Important For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That's why millions of people all over the world connect with the Hallmark brand. It has always been a mission so much bigger than any one of us who work here.
Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark's second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like!
When you join Hallmark, we will go out of our way to make you feel like part of the team. In the day-to-day, we'll make the best use of the skills and talents you already have. We'll also give you leadership opportunities and show you multiple potential pathways to future success.
Our culture of care for our consumers and for one another shows in the way we embrace different backgrounds, identities, and working styles, deliberately seeking out ways to be more inclusive both internally among our work groups and externally through the things we make and sell to our retail partners and consumers. We believe that a broadly inclusive, equitable approach is also our best path to future success. We're seeking out those who can bring a fresh perspective to our business and would love your input as someone new to our team! We can only change and grow when we intentionally include new perspectives-like yours.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
