Retirement Services Supervisor

Job Details Working Title: Retirement Services Supervisor Job Class: Retirement Services Supervisor Agency: Public Employees Retire Assoc Job ID: 80926 Location: St. Paul Telework Eligible: Yes Full/Part Time: Full-Time Regular/Temporary: Unlimited Who May Apply: Open to all qualified job seekers Date Posted: 10/11/2024 Closing Date: 10/24/2024 Hiring Agency/Seniority Unit: Public Employees Retire Assoc / Pub Employ Retire Assoc-MMA Division/Unit: Personnel / Records Management Work Shift/Work Hours: Day Shift Days of Work: Monday - Friday Travel Required: No Salary Range: $33.61 - $48.66 / hourly; $70,177 - $101,602 / annually Classified Status: Classified Bargaining Unit/Union: 216 - Middle Management Association/MMA FLSA Status: Exempt - Executive Designated in Connect 700 Program for Applicants with Disabilities : Yes The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans.
The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.


Job Summary

This position exists to plan, direct, and supervise the business functions and the employees of the Member Service Center - including all representatives in the member service center and front desk staff in the St. Paul office.
This position is to ensure for staff in the Member Service Center and the St. Paul reception area: that all member phone calls, online communication, personal visitors and other inquiries are handled in accordance with Minnesota Statutes 353 and 356; expert counseling is provided to members or benefit recipients on benefits, federal and state tax issues, and financial planning relating to PERA; and the department's output accomplishes PERA's mission, vision, and objectives within established laws, policies, rules, budget, time schedules, and standards.
This position will also assist the Member Service Center Retirement Services Director (MSC RSD) with overall Member Service Center department needs, and serve as a backup to the MSC RSD in the event of absence.


This is achieved through: Direction - train, coach, drive performance and counsel employees on the best ways to accomplish goals, develop productive work relationships, and facilitate the continuous improvement of work processes and individual employee performance.
Oversight - observation of employees as they work and knowing work outcomes.
Liaison - between employees and managers as well as between the goals and objectives of the organization and the day-to-day operations of the department.
Coordination/Collaboration - with division supervisors and managers to ensure adequate resources are available to best accommodate member service needs.
This position is eligible for telework .
Only candidates located in Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) are telework eligible.


*Only applicants whose application and resume clearly demonstrate fulfillment of each minimum qualification listed below will be considered for this position.
Ensure your resume contains descriptions of your work experience sufficient for comparison against the requirements stated below.
Also, indicate the beginning and ending month and year for each job held . Qualifications Minimum Qualifications

*Four (4) years of professional level experience that includes demonstrated ability to apply the following retirement or financial skills; complex calculations, benefit interpretation and counseling, reading/interpreting statutes, rules and regulations, and project management of which at least two (2) years must be supervisory or lead work.


**A Bachelor's Degree in Public Administration, Business Administration or Finance may substitute for one (1) year of required professional level benefit or retirement plan administration experience.


Years of experience and education must also demonstrate the following: Supervisory or lead work skills sufficient to plan, develop, and organize available resources to obtain the department's goals and objectives, including policy and planning responsibilities Advanced experience working for a public pension fund or private financial services institution sufficient to apply statutes and rules to calculations and benefits Strong human relations skills and diplomacy, including skills such as coaching, listening, conflict resolution, change management, problem-solving, meeting facilitation, training, etc.
Significant knowledge of retirement laws and regulations that govern and control work processes, systems, and functions.
Proficiency with Microsoft Office Excel and Word sufficient to perform related work responsibilities (creating correspondence, reports, spreadsheets, graphs, presentation materials, etc.).
Preferred Qualifications Bachelor's degree in Business Administration, Finance, Accounting, Math, or Public Administration Knowledge of the laws, regulations, and provisions of the Minnesota merit system and current labor-management contracts Knowledge and experience working with Federal and State programs, and applying State and Federal Laws and Regulations including Minnesota Statutes Chapters 353 and 356 Physical Requirements

Requires occasionally lifting and/or carrying such articles as file folders, ledgers, and small tools.
Although a sedentary job is defined as one which involves sitting, a certain amount of movement is often necessary in carrying out job duties.


Additional Requirements

It is the policy of the Retirement Systems of MN that all employees submit to a background investigation prior to employment.
The background check may consist of the following components: SEMA4 Records Check (applies to current and past State employees only) Criminal History Check Employment Reference Check Social Security and Address Verification Education Verification Driver's license check **The Retirement Systems will not sponsor applicants for work visas.
All applicants must be legally authorized to work in the US.


Application Details How to Apply

Select "Apply for Job" at the top of this page.
If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email ****** .
For additional information about the application process, go to http://www.mn.gov/careers .


Contact

Contact Megan Lichty at ****** if: You have questions about this position You are an individual with a disability and need to request an accommodation for a scheduled interview You wish to receive consideration as a Connect 700 Program applicant, apply online, e-mail the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Megan Lichty at ****** .
About Public Employees Retire Assoc

The Public Employees Retirement Association (PERA) administers retirement plans for Minnesota public employees, serving over 440,000 individuals from 2,100 agencies.
We pay monthly retirement benefits to more than 125,000 retirees, members with disabilities, and survivors.
Discover your potential-work for PERA.


Working together to improve the state we love.

What do Minnesota's State employees have in common?
A sense of purpose in their work Connection with their coworkers and communities Opportunities for personal and professional growth Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.


Your benefits may include: Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Support to help you reach your career goals: Training, classes, and professional development Tuition reimbursement Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program.
For more information, visit the Federal Student Aid website at studentaid.gov ) Employee Assistance Program (EAP) for work/life support: A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.


EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers.
State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply.
The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.


All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.


APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities.
If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email ****** and let us know the support you need.