Supervisor, Revenue Cycle
Onsite - Lehi, Utah Healthcare needs an overhaul and Serenity Health Centers is driving the change. We are committed to creating the finest patient experience and our work culture reflects this. Using innovative technology and a holistic approach to patient-centric care, we enable patients to take back their lives. Established in 2017, Serenity is a healthcare start-up in high-growth mode with multiple sites in 7 states. This role is not about pushing papers and collecting payments, but is about the quality of the patient experience and truly helping people. This is a great opportunity to grow your career and make a difference for those who need it most. Be Excited toLead an internal team of billing specialists for a multi-state provider groupTrack and report on key performance indicators Ensure timely claims submissions, denial management, payment postingDrive billing process optimization across offices and functionsCoordinate resolution of patient concerns regarding claims processing and billing issuesImprove policies and procedures for decreasing Days in A/R Ensure integrity and compliance in all collections-related processesPromote a team culture where all employees are positive , solution oriented, and pursue continued improvement What We Need from YouSincere commitment and desire to help patients take back their lives from their health strugglesExperience leading a team: at least 3 years of people leadership, 2 of which in billing related setting, including employee selection, training and onboarding, performance management, and engagementCommunicate areas in which the team can maximize performance to positively impact the financial performance of the practice and achieve key performance indicatorsAssist management in identifying obstacles to financial performance (Charge Capture, Payment Posting, Denial Management, Patient Collections, Overfunded Accounts, Coding Trends, Payor issues). Experience with all areas of billing noted aboveProfessional billing (not facility), mental health preferredProcess development and continuous improvementProfessionalism in dress and conductCritical thinking, time management, detail orientation, excellent communication, and objectivitySense of urgency and desire to achieve results Who We Are Serenity Mental Health Centers was born in 2017 when our founders realized they needed to change mental healthcare to provide a patient-first culture. We offer innovative treatments for depression, anxiety, ADHD, PTSD, bipolar disorder, OCD and more. Serenity has helped thousands of patients take back their lives from mental illness with specialized clinical expertise and the foremost cutting-edge technology available in mental health today. Serenity's approach to treating mental illnesses is to offer holistic options and treat the whole person by providing an atmosphere of positivity, support, and healing in an outpatient setting. At Serenity, we believe people should live their best lives, and mental health is a substantial segment of total well-being. We bring the same passion we have for improving our patient's lives to providing a work experience that will help you do your best work, enjoy the time you invest at work, and succeed in life outside of work. We take our people and culture seriously and make it a priority to invest in both. This position is contingent on successfully completing a criminal background check and drug screen upon hire.