Are you a data-driven leader with a passion for operational excellence and team development? We are seeking a highly motivated and experienced Second Line Manager to join our dynamic RevOps team . In this role, you will play a crucial part in driving operational efficiency, ensuring service quality, and fostering a high-performing team environment.
What is RevOps?
RevOps (Revenue Operations) is a strategic approach that brings together all the teams responsible for generating revenue - Marketing, Sales, Product Fulfillment, and Post-Sales Support. By aligning these functions, we create a seamless customer experience and maximize revenue growth.
What You'll Do:
This role offers a diverse range of responsibilities that blend hands-on operational management with strategic leadership. Here's a glimpse into your daily, weekly, monthly, and quarterly tasks:
Daily:
Monitor and address Quality Assurance (QA) alerts to maintain high service standards. Participate in daily stand-up meetings to track project progress and collaborate effectively. Conduct coaching sessions to enhance team skills and performance. Weekly:
Lead sprint execution, backlog grooming, and sprint planning activities to ensure agile project delivery. Collaborate with HR, QA, and training teams to drive continuous improvement and employee development. Conduct 1-on-1 meetings with team members to provide personalized support and guidance. Attend management meetings and performance reviews to align with organizational goals. Monthly:
Analyze operational metrics and KPIs to identify areas for improvement and track progress. Conduct performance evaluations and provide constructive feedback to team members. Contribute to financial forecasting and resource allocation. Organize team-building activities and foster a positive and engaging work environment. Participate in sprint retrospectives to identify lessons learned and drive continuous improvement. Quarterly:
Facilitate "Skip Level" meetings and focus groups to gather diverse perspectives and feedback. Participate in Town Hall meetings to communicate updates and engage with the wider organization. Contribute to Business Continuity Planning (BCP) reviews to ensure operational resilience. Engage in one-on-one sessions with stakeholders and the Operations Director to foster strong relationships and strategic alignment. What You'll Bring:
Proven experience in a leadership role within a fast-paced operational environment. Strong understanding of agile methodologies and project management principles. Excellent analytical and problem-solving skills with a data-driven approach. Exceptional communication and interpersonal skills with the ability to motivate and inspire teams. A passion for coaching and developing talent. What experience do you need: 10 years of experience in GBS/Shared Services/BPO operations at multinational companies. 4 years of experience as People Manager 4 years of experience across the B2B customer lifecycle. Including Marketing, Sales, Contract Management, Onboarding, SaaS Solutions Fulfillment, Billing, Collections, Cash Application, Customer Success, Post-Sales Services, and/or Renewals. Studies in Computer Science, Engineering, Business, or a related field. English B2+ What could set you apart: B.S. or B.A. degree in Computer Science, Engineering, Business, or a related field. UiPath Studio X Certificate Scrum Foundation Professional Certificate - SFPC French B2+
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