The three main goals of case management are quality care, access to healthcare services, and cost efficiency. The case manager is responsible for case finding and intake, provision of case management services, outcomes evaluation and case closure, daily utilization management activities, and psychosocial and economic issues management of Lourdes Medical Center patients. A critical attribute required of this position is exceptional interpersonal customer service consisting of an outgoing positive attitude, warm friendly joyful demeanor, and the utmost care and reverence for our guests, patients, families, customers, and colleagues. EDUCATION & QUALIFICATIONS: Graduate from an accredited school of nursing (RN) required, bachelors preferred. Knowledge and skills necessary to provide care appropriate to the population served in the CM Department. Two (2) or more year's clinical experience preferred. Acute care or community social agency case management experience preferred. Must possess good assessment, intervention, and problem solving skills. Must be able to address the physical, cognitive, emotional, financial, and psychosocial capabilities of the patient/family. Able to develop and maintain collaborative and professional relationships with multiple stakeholders (patient/family, nursing staff, physicians, payers, and external agencies). Ability to understand medical and social work terminology and principles. Ability to communicate effectively and efficiently, verbally and in writing. Basic computer skills (Outlook, Word, Excel, and databases) are a must. Ability to meet required deadlines while maintaining expected quality. Good organizational skills, with the ability to establish priorities and switch focus with frequent interruptions. Required Certification: Case Management Certification (CCM) preferred. Required License: Washington State Registered Nurse (RN) license, Washington State Drivers License with liability insurance to use personal vehicle and/or LHN Company vehicles for LHN business purposes. Other: Bilingual and/or English-Spanish speaking abilities preferred. Ability to work with culturally diverse populations. Lourdes Health Network is a Catholic healthcare institution, founded in 1916 by the Sisters of St. Joseph. Our Mission is an extension of the healing ministry of Jesus. We are called to serve our community, our patients, their loved ones, and our co-workers with respect, compassion, and care. We respond to the healthcare needs of the community in a Christian spirit. We strive for excellence in all we do. Applicants may proceed by clicking on the "Apply Now" button. To apply at a later time, return to the Employment page at www.yourlourdes.com or visit one of your Employment Kiosks in the Human Resources Department located at 520 N 4th Ave. Pasco, Washington. If you have any questions about the application process or require reasonable accommodation to complete the application process, please contact Human Resources at Lourdes Health Network at 509-546-2283 between the hours of 8:00 a.m. to 4:30 PST Monday-Friday. We are an equal opportunity employer (EEO) and do not discriminate based on race, color, religion, sex, national origin, age, disability, political affiliation or belief. Lourdes Health Network participates in the Electronic Employment Verification Program. Pay range: $42.59 - $59.63 THIS IS DESIGNATED AS A SAFETY-SENSITIVE POSITION.