Company Overview
Cohere Health is a fast-growing clinical intelligence company that's improving lives at scale by promoting the best patient-specific care options, using leading edge AI combined with deep clinical expertise. In only four years our solutions have been adopted by health insurance plans covering over 15 million people, while our revenues and company size have quadrupled. That growth combined with capital raises totaling $106M positions us extremely well for continued success. Our awards include: 2023 and 2024 BuiltIn Best Place to Work, Top 5 LinkedIn™ Startup, TripleTree iAward, multiple KLAS Research Points of Light, along with recognition on Fierce Healthcare's Fierce 15 and CB Insights' Digital Health 150 lists.
Opportunity Overview:
The RN Reviewer position is a crucial role in our organization — in this role you are responsible for performing a full range of activities that will positively impact the organization and contribute to guiding the strategic operations for the company.
As an RN Reviewer, you will perform prospective review (prior authorization) admission, concurrent, and retrospective reviews according to established criteria and protocols to determine the medical appropriateness of the clinical requests from providers. You will work closely with Medical Directors and other Cohere Health staff to ensure appropriate cost-effective care by applying your clinical knowledge and critical thinking skills to assess the medical necessity of inpatient admissions, outpatient services and procedures, and provider out of network requests. You will be required to review Commercial, Medicare, and Medicaid lines of business.
You will need to be an agile and comprehensive thinker and planner and be able to work in an environment that is in flux. This position offers the ability to make a substantive mark in simplifying the way healthcare is delivered and contributes to an up and coming company with exponential growth opportunity.
Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles . We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.
What will you do
Performs medical necessity review which includes: inpatient review, concurrent review, prior authorization, retrospective, out of network, treatment setting reviews to ensure appropriateness and compliance with applicable criteria, medical policy, member eligibility and benefits
Consults with Medical Directors when care does not meet applicable criteria or medical policies
Documents clinical information completely, accurately, and in a timely manner
Meets or exceeds production and quality metrics
Maintains a thorough understanding of the Cohere Health's provider and member centric focus, authorization requirements and clinical criteria including MCG care guidelines and Cohere Health's internal criteria, and National and Local coverage guidelines
Identifies Clinical Program opportunities and refers members to the appropriate healthcare programs (e.g. case management, disease management, and other health plan programs)
Collaborates, educates, and consults with Providers, Operations, Product, Implementation, Compliance, Quality, and Health Plans to ensure consistent application of clinical criteria as well as promote the CarePath concept to ensure optimal patient outcome
Maintains a thorough understanding of accreditation and regulatory requirements, and ensures these requirements are accurately followed and Utilization Management (UM) decision determinations and timeliness standards are within compliance
Supports the Plan'sQuality Program: Identifies and participates in quality improvement activities as it relates to internal programs, processes studies, and projects
Performs other duties as assigned.
Your competencies
Strong customer service skills
Flexibility and agility, work well in ambiguous situations, clear understanding of an early stage start up environment
Ability to work cross functionally across remote teams
Collaborate effectively with multiple stakeholders
Intellectual curiosity with a strong desire to understand a problem and work it to a viable solution
Strong communication skills, able to effectively communicate in a positive and engaging manner and able to remain calm and professional under pressure
Understand how utilization management and case management programs integrate
Comprehensive thinker/planner with understanding of clinical algorithms, care pathways, and how to effectively manage utilization across the care continuum to achieve optimal patient outcomes
Ability to work as a team player and assist other members of the UM team where needed
Thrive in a fast paced, self-directed environment
Knowledge of NCQA and CMS standards and requirements
Proficient user of MCG guidelines, Care Web QI user a plus
Highly organized with excellent time management skills
Your background
Registered Nurse with active, unencumbered license in the state of residence
Minimum of 3 years of clinical experience.
Utilization Management experience (Required)
Experience working in acute care and/or post-acute care environments
HEDIS RN/abstraction, Legal RN, Utilization Review/Utilization Management experience (Preferred)
Preferred proficiency in using a Mac
Preferred proficiency in G suite applications
Demonstrated track record of continuous quality improvement
Excellent communication skills both written and oral
Thrives on continuous process improvement, always actively seeking out practical solutions
Understanding that this position is very fluid and the term "not my job" doesn't exist
Bachelor's degree (preferred) but not required in the following fields; Nursing, Business, or equivalent professional work experience
Important to know about this role:
This is a 100% remote role, and requires robust internet speeds (above 50 megabytes/second), including the ability to utilize zoom meeting software and to stream video
We can't wait to learn more about you and meet you at Cohere Health!
Equal Opportunity Statement
Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it's personal
The salary range for this position is $32.00 to $35.00 hourly; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.
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