Responsibilities:
The GM consistently provides a high level of interaction with restaurant guests and team members to ensure the Rusty Taco Experience is delivered to build guest loyalty.
The GM responds positively and quickly to customer concerns. He or she corrects potential problems before they affect customers.
The GM hires high quality people who demonstrate and ensure consistent customer satisfaction.
Responsible for implementing programs for team member recognition.
Maintains restaurant at the level necessary to meet or exceed the company standards for Quality, Food, Service and Cleanliness.
Utilizes labor effectively to meet budgets while ensuring high quality of service
Training and Development
The GM continuously improves the skills, knowledge and morale of all employees. He or she treats the employees with dignity and respect; creates an environment where the entire team does the same.
Responsible for effectively utilizing all training programs from new employee orientation up to and including management training classes.
Oversees all safety programs and insures complete compliance for a safe work environment.
The GM recognizes qualified employees and implements development plans to get them ready for the next position. He or she continually develops adequate numbers of shift leaders/ trainers to meet the objective of the budgeted plan.
The GM is responsible for evaluating employees performance based on clearly communicated standards and expectations. This may include making tough decisions regarding all performance related issues in the restaurant; confronts poor performance and handles all terminations.
Business Management:
The GM maximizes financial performance and profit and clearly understands the restaurant level P&L.
The GM develops and executes the business plan (key elements include: fiscal responsibilities, labor forecasting, cost control, community donations, and profitability.) for the restaurant.
Plans, communicates, delegates and follows up with the management team regarding all elements of the business plan.
Executes company-wide marketing programs; initiates programs on time, correctly and with minimal direction.
Identifies and develops local restaurant marketing strategies to maximize sales.
Appropriate and Fair Business Practices:
The GM is responsible for ensuring all business and personnel practices are within the law and consistent with policies and procedures.
The GM is a role model and sets a positive example for the entire team in all aspects of business and personnel management.
Enforces all labor laws (federal, state and local).
Follows procedures to maintain the safety and security of all employees, customers and company assets (building, cash, equipment, supplies).
Upholds company food safety, food handling and sanitation requirements, to ensure the health and safety of our customers and employees.
Knowledge:
Basic computer functions (MS word, excel)
Food Handlers/Food Safety Certification
Responsible Alcohol Service Certification, where applicable
Physical Demands
Able to stand for extended periods of time.
Able to move freely around work location (internal and external).
Able to climb stairs and ladders, kneel, bend, and stoop.
Able to push or pull equipment and items.
Able to lift up to 25 lbs.
Able to move about office/restaurant setting to complete responsibilities.
The preferred candidate for the General Manager will have the following:
Three or more years experience in food operations or a related field.
Strong verbal and written communication skills.
Strong computer skills and able to learn company systems and processes.
Adheres to the companys values and ethical expectations
Able to effectively multitask.
Strong customer service focus.
Excellent leadership skills and able to motivate team.
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