Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You'll learn more about this during the recruitment process.
JOB SUMMARY:
Responsible for specific area supervision within the FOH and BOH to ensure cleaning activities and tasks are completed to the highest possible quality standards. Serves as role model by demonstrating professionalism, communicates clearly, motivation of their team, actively supporting team members while following up on their suggestions and giving feedback. Communicates needs with department team members as well as other departments, overseeing and implementing all UO safety policies and procedures among team members.
MAJOR RESPONSIBILITIES:
Responsible for Supervising overall resort cleanliness and show readiness for all front of house and back of house areas. Including but not limited to cleanliness of restrooms, all buildings' interiors and exteriors, service yards, lagoons, waterways with a focus on sustainability. Serves as role model by demonstrating professionalism, communicates clearly, motivation of their team, actively supporting team members while following up on their suggestions and giving feedback. Communicates needs with department team members as well as other departments.
Responsible for labor and non labor budget controls while ensuring each employee is scheduled the proper amount of hours in the Kronos system. Creates and disseminates work schedules related to indoor and outdoor cleaning, floors, restrooms and concrete maintenance using the Park Services Share site and Nightly Route Sheet management system.
Focuses on guest and employee satisfaction. Ensures that each employee is treated fairly and equally in regards to all UO policies and standards. Also ensure that programs are in place to keep the workplace positive and fun while increasing the overall team member's engagement level.
Completes employee performance appraisals, tracks necessary attendance credits and provides resources for park services team members to improve their overall knowledge and job skills at Universal Orlando and Park Services.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.
SCOPE:
Responsible for orchestration and planning of daily cleaning schedules in specific areas for superb show quality results. Responsible for tracking Kronos Time and Attendance and Maximo input for each team member. Institute UO safety policy and procedures and follow up on essential coaching as deemed necessary. Coordinate and communicate with other departments in regards to special projects or events.
EDUCATION:
High school degree or GED required.
Bachelor's degree (BA) / Associate's degree (AA) or equivalent from two-year College or Technical school preferred.
EXPERIENCE:
1-3 Years: experience in a supervisory capacity required; or equivalent combination of education and experience.
CERTIFICATIONS, LICENSES, REGISTRATIONS:
Valid Florida Drivers in order to operate all electric and motorized vehicles.
ADDITIONAL INFORMATION:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; have the capacity to write reports, business correspondence, and procedure manuals; ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
Reasoning ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Moreover having the capacity to apply mathematic functions and formulas in addition to having the propensity to deal with problems involving several concrete variables in standardized situations.
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal Orlando Resort.Here you can.
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