Description
At Bath & Body Works, everyone belongs.
We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers.
We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work.
In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.
The Bath and Body Works (BBW) Safe and Secure Ambassador's (SSA) role protects people, brand, and property in their home store environment.
The mission of a SSA is to assist the store team in preventing and minimizing risk of life safety and theft & fraud events through consistent communication, partnerships, and education at all levels.
Responsibilities • Support sales by engaging customers and associates at the front of the store with a strong command presence
• Greet customers with a smile and eye contact
• Provide in store support during life safety, emergency response and safety incidents
• Assist stores leadership team and associates with driving a strong physical security culture by educating and upholding all BBW policies and procedures
• Problem solve extreme store events using brand de-escalation tactics
• Collect, document, and communicate AP trends and intelligence
• Assist in, document and communicate all merchandise recoveries using Company tools
• Assist with Shrink Protection Program assessment follow up/execution on action plans
• Collaborate with RAPM to follow up on safety and security incidents
• Communicate Theft & Fraud intelligence with RAPM and store Leadership
• Submit appropriate documentation in the system for all ORC incidents following BBW AP policy and procedures
• Work with law enforcement and RAPM to identify and resolve open cases
• Assist the SLT team with modeling working safely while maintaining clean stores for customers and sales associates
• Demonstrate a culture of ethical conduct, safety, and compliance
• Educate and develop the team regarding shortage and safety behaviors.
• All other duties based on the business needs and direction of the SM and/or RAPM
Qualifications Must be 18 years of age or older Meet any state or local certification/license and/or other legal requirements related to the position Flexible work schedules to include nights, weekend, and holidays Ability to stand for extended periods of time Effective communication Experiencing learning and adapting to different technology needs and changes Strong ability to work independently and with a team Education High School Diploma or equivalent
Core Competencies Lead with Curiosity & Humility Build High Performing Teams for Today & Tomorrow Influence & Inspire with Vision & Purpose Observe, Engage & Connect Strive to Achieve Operational Excellence Deliver Business Results Benefits
We invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities.
Benefits offered to our eligible associates include a no cost mental health and well-being program, health coverage with a variety of plans to choose from, flexible and affordable saving programs, paid time off and a merchandise discount.
Visit bbwbenefits.com for more details The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws.
Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance.
We are an equal opportunity and affirmative action employer.
We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices.
We are committed to providing reasonable accommodations for associates and job applicants with disabilities.
Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment.
We only hire individuals authorized for employment in the United States.
Application window will close when all role(s) are filled.