At Shinesty, our mission is to force the world to take itself less seriously. We make people laugh first and sell second. Our mothers don't always approve of what we do, but the millions of people we've entertained over the years do.
We are one of the fastest growing DTC brands in the country. And for the first time ever, we're launching an in-person retail experience. Our second location will be in Denver International Airport.
Responsibilities:
Engage customers with a smile and a positive attitude
Provide technical product education by articulating the value and benefits of the material/product including key feature details and care instructions.
Engage in suggestive selling and gentle upsell techniques as well as active listening when working alongside customers.
Assess the customer needs to provide customized, effective purchase, return and exchange support.
Consistently "Pleasure the Customer". This is a Shinesty core value, for customers keep it simple and always make it right to the best of our ability
Replenish the sales floor as needed and refill inventory. Communicate inventory needs to management accordingly.
Maintain a clean store. This includes opening, midday and closing responsibilities such as wiping down counters/surfaces, restocking inventory and general overall appearance to be in alignment with brand visual standards.
Requirements
Job Requirements
Be a joyful person! You don't have to be a comedian but our brand is fun and we need our retail team to represent that to customers.
Enjoy talking to and connecting with customers. Swap names, learn a fun fact about them and personalize their experience.
An affinity for Shinesty brand and products
Proven record of sales success as well as general understanding of sales dashboard/store goals.
Flexibility and willingness to work night and weekend shifts to support staffing needs
Enthusiasm for telling customers about the world's greatest underwear
Innovative in problem solving and always looking for new ways to improve the customer experience
Eligibility for all Shinesty retail team members:
Positive attitude towards both customers and coworkers
Stand or move around for extended periods of time
Reach, carry, bend, and lift up to 30 lbs
Must have the ability to travel to assigned store with own method of transportation
Nice to Haves:
Experience selling underwear or socks
Apparel or accessory sales/buying experience
2-5 years of Customer Service experience including in person sales and support
Experience with Shopify POS platform including sales, orders, and performance metrics
Benefits
Compensation and Benefits:
$18-$20/hr base
Paid hourly and on bi-weekly pay period
Free underwear! We'll start your collection with some of our favorite prints and styles.
Medical, dental, and vision insurance available for full time employees
Generous employee discount for duration of active employment at Shinesty
Large opportunity for growth and development
Work with smart, driven, sometimes funny people
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