As a Customer Service Representative at Nexeo, you will play a crucial role in delivering outstanding service to our customers. You will interact with customers through various channels, including phone, email, chat, or in-person, to provide support and information on our products and services. You will assist customers with billing inquiries, handle order processing, and collaborate with our technical service team to resolve complex issues promptly and effectively. Additionally, you will have the opportunity to drive activations and increase sales by identifying upselling opportunities. Responsibilities • Handle a high volume of incoming calls promptly and professionally.
• Engage with customers to provide support and information on products and services.
• Assist customers with billing inquiries, payments, and cancellations.
• Enter and manage customer orders accurately and efficiently.
• Collaborate with technical service team members to resolve complex customer issues.
• Maintain detailed records of customer interactions and inquiries.
• Identify opportunities to drive activations and increase sales, upselling accounts when appropriate.
• Operate with precision and efficiency in a fast-paced environment.
• Adapt to changing priorities and handle multiple responsibilities simultaneously.
Qualifications • Basic computer skills and familiarity with software systems.
• Exceptional customer service skills with a professional demeanor.
• High school diploma or equivalent.
• Previous experience in customer service or call center environment preferred but not required.
Pay $14.00 - $16.00 Per Hour
Schedule Day Shift | Monday – Friday | 11:30am – 8:00pm
Nexeo Benefits • Medical, Dental, Vision, Limited Life, Short-Term Disability.
• Refer a Friend Bonus | Other Financial Incentives (Bonuses).
• Weekly Pay | Direct Deposit | Rapid Pay Card.
• Employee of the Month.
• Hassle-Free Job Search: A Nexeo Recruiter is always available to assist you
Questions? Call or Text Our Office Today! 1476 North Main Street
North Logan, Utah 84341
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Nexeo provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or genetics. In addition to federal law requirements, Nexeo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Nexeo expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Customer engagement | Billing inquiries | Payment processing | Customer assistance | Order management | Technical issue resolution | Record keeping | Sales | Upselling strategies | Billing | Sales | Customer Service | Call Handling |
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