Job Description
Job Description
This job function is responsible for assisting in the determination of rental requirements for customers on a daily basis. Ability to work cross-departmentally in a tight-knit team environment is a must. The individual in this position should be personable, a problem solver, ethical, intelligent, and able to adapt to all of the forces around them – customers, suppliers, department employees, management and peers.
DUTIES, RESPONSIBILITIES AND CHARACTERISTICS:
Learn and develop strong knowledge on features and benefits of all equipment supported by Komatsu and Wirtgen America.
Operates as a facilitator for customers in meeting their needs relative to parts and rental inquiries in-person and via phone. Responsible for booking equipment rentals from our fleet and responsible for growth metrics tied to personal incentives.
Maintain excellent customer relations and possess a courteous business manner. Able to deal with customer objections in a professional manner in a relationship-heavy atmosphere.
Quickly learn and ramp up to customer relationship management system (CRM) and other support systems used on a daily basis.
Be able to be on your feet much of the day, including assisting customer outside in all weather conditions as needed.
Assist vendors in receiving and loading customer goods as needed.
Have a tendency for very close attention to detail in all matters and tasks involved in customer support and financial reporting.
Work closely with our team of service technicians for internal processes, reporting, and parts fulfillment.
While most customer-support efforts come from inbound inquiries, assist in outbound efforts to constantly support growth of our parts, service, and rental efforts.
General skill requisites:
Strong organizational skills
Good communication skills
Excellent customer relations skills
Good computer proficiency and systems knowledge
Knowledge of the construction equipment industry (ideally skidsteers and compact excavators).
Reports to: General Manager
Job Type: Full-time, M-F (8am-5pm or 7am-4pm)
Required education:
High school or equivalent. College diploma preferred.
Required experience:
Construction Equipment Industry Support – 2 years
Please reply via email to this posting with resume that includes relevant experience.
Job Type: Full-time
Job Type: Full-time
Required education:
High school or equivalent
Company Description For more than 50 years, heavy equipment customers have trusted ROLAND MACHINERY COMPANY to provide them with the machines, support, and service they need to achieve their goals. Big or small, around the corner or around the country, our customers choose us because they know we will do everything we can to make them more successful. It's the foundation of everything we do.
We invite you to browse our site, and see all that we have to offer. From the hard-working machines by top-line manufacturers, to the full line of attachments and accessories, to the extensive parts inventory and outstanding service and support, discover what sets Roland Machinery apart from the competition.
Company Description
For more than 50 years, heavy equipment customers have trusted ROLAND MACHINERY COMPANY to provide them with the machines, support, and service they need to achieve their goals. Big or small, around the corner or around the country, our customers choose us because they know we will do everything we can to make them more successful. It's the foundation of everything we do.\r\rWe invite you to browse our site, and see all that we have to offer. From the hard-working machines by top-line manufacturers, to the full line of attachments and accessories, to the extensive parts inventory and outstanding service and support, discover what sets Roland Machinery apart from the competition.
#J-18808-Ljbffr
