The Sales Representative for Driving Academy is the face of our organization. This role is responsible for representing the organization in a professional manner, building rapport by providing information, giving recommendations, and communicating with the highest level of integrity. Individuals in this role are experts in inside sales, and will be responsible for directing the customer experience, and ushering warm leads through the sales process from beginning to end.
We are the Driving Academy, we provide affordable, state-approved classroom and behind-the-wheel lessons for people who are aspiring to earn a Commercial Drivers License (CDL), and we are growing by the day. Our mission is to help our students get on the Road to Freedom by earning their CDL! We are Accountable and Results Oriented in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core value of having Integrity is the backbone of our business and guides our hiring process.
Communicates with customers and leads to identify and understand their needs; identifies and suggests programs and packages to meet those needs and obtain authorizations from leads with the highest level of integrityMaintains outbound/inbound phone call volume with warm leads to set sales appointmentsConducts sales presentation within Driving Academy's office environment in accordance with standard operating proceduresProcesses payments made by cash, check, and/or credit card??Fields customer questions and complaints, and ensures appropriate information or action is taken; when the issue is beyond the representative's knowledge or authority, forward it to the appropriate staffInstructs new students procedures in the classroom and schoolEnsures customer documentation and service requests are compliant with organizational and state/federal policyProcesses invoices, and related documents Maintains communication with existing and previous customers via telephone call, text messaging, email, and oral presentationUtilizes the company's CRM and maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problemsMaster company knowledge of services modelPerforms other related duties as assigned The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this inside sales role, but are not necessarily all inclusive.
Excellent sales and negotiation skillsDetailed knowledge of inside sales strategiesExcellent communication and interpersonal skills.Strong analytical and problem solving skillsExcellent organizational skills, attention to detail, and follow-up approachAbility to effectively communicate with team members, management, and customers in verbal, telephone, and written formatAbility to maintain a professional demeanor and appearanceCompetitive mindset to WIN, while maintaining a team-oriented attitudeAbility to maintain positive attitude and function well while working in a high-paced and at times stressful environment Proficient with Microsoft Office Suite, Google Suite, or related softwareProficient with CRM software EDUCATION AND EXPERIENCE High school diploma or equivalent requiredBachelor's degree in Marketing, Sales, Business or related equivalent of experience preferredMinimum 2 years of sales experience, including inside sales & telecom sales Fluency in English and Spanish required Ability to spend prolonged periods of time standing, speaking, walking, driving, writing, and/or sitting at a desk and working on a computerRequires ability to occasionally lift up to 15 lbsReasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements Health Insurance SubsidyPaid HolidaysPTO Program 401KTuition Reimbursement Professional Sales Training & Development OpportunitiesSick Leave COMMITMENT TO DIVERSITY As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Driving Academy recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.
If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to hr@ cdldrivingacademy .com. Already a Driving Academy candidate? Please connect directly with your recruiter to discuss this opportunity