Job Title: SDR and Customer Care/Retention Specialist About Us: We are a super fun, super exciting growing Startup in the Hair Wellness Industry; the worlds first brand that offers an East-West blend of holistic solutions for hair loss treatment. Clinically proven yet natural. We sell retail through our website and online consultations and wholesale through hair loss doctors and aesthetic practices.
We are Americas first South-Asian woman founded, and first Ayurveda-inspired luxury hair wellness brand. Please visit our website for more info: www.myhairsmart.com.
This is not a remote position. We are building a core team right now, and that needs to be in person. Whoever joins us now in this early stages of the company will have an opportunity of unlimited upside, ESOPs and profit share! If you like helping people look great and feel confident, like hustle, sales, taking risks and wearing many hats and WANT to become part of a legacy while reaping huge rewards- this is the right position for you :)
Job Summary: Sales Development Representative, Sales Coordination, Inbound and Outbound Customer Care, Support, Service, Booking Appointments, LinkedIn Outreach, Appointment Setting, Relationship Management, Customer Retention
Location: Highland Heights
Pay: $30,000 - $36,000 a year DOE with additional Bonus and Commission opportunity for up to $60,000 a year
Pay Period: 15 days
Perks: Bonus at tenure milestones; Stock Options
Other Perks: Free Food, Free Hair Wellness Products, Rich Travel, and Growth Opportunities
Sales Commission: Potential to make up to $60,000 a year on top of salary; Commission
Hours: 9:30 am to 6:30 pm, M-F or 9 am to 6 pm, M-F + Trade Show travel which is mandatory + Client-travel as and when needed
Roles & Responsibilities: Sales Development:Make outbound calls to existing clients & leads to promote and sell a product or service.Conduct LinkedIn outreach and appointment setting.Book and manage appointments for clients and leads.Create, maintain, and update notes on our CRM.Monitor competitors products or services and help create selling strategies for our products or services. Customer Care and Retention:Provide exceptional customer care by handling customer needs and requirements, responding to inquiries, and resolving issues.Follow up, nurture existing customers, and build relationships through email, text, phone, and Zoom.Deliver post-sales support to our wholesale clients, including training, marketing support, and sales coaching.Receive inbound customer calls and provide support or service.Focus on relationship management and customer retention.Assist new customers in understanding and using the companys products or services effectively.Collect and analyze customer feedback to identify areas for improvement and enhance the customer experience.Identify opportunities to upsell or cross-sell additional products or services that meet the customers' needs.Develop and manage customer loyalty programs to reward and incentivize repeat business.Conduct regular check-ins with customers to ensure their ongoing satisfaction and address any emerging needs. Experience Preferred: Sales, Relationship Management, Outbound Sales, Customer Support, Customer Care, Client-Facing Experience, Strong Communication Skills.Must be proficient in MS Suite, Email, Zoom, Word, Excel, Google Suite.Must be digital-savvy as we are a paper-free, digitally-forward company that heavily relies on all new-age digital technology and software to work, i.e., Google Suite, email, text, marketing automation platform, Zoom, Learning Management software, our eCommerce platform, and ERP. We will train you, but if you are not digital-friendly and cant adapt, this role is not for you! Benefits: Employee discount and Free Hair Wellness productsPTO - 2 weeks10 National HolidaysExperience level: 3 yearsShift: Day shiftSupplemental pay types: Bonus pay, Commission pay, Stock OptionsWeekly day range: Monday to FridayWork setting: In-personWork Location: One location; Up to 15% travel
