Job Title: Call Center Sales Lead
Location: Remote BUT ONLY accepting applicants in the San Francisco Bay Area or Sonoma County
Reports to: Call Center Manager
Status: Part-Time or Full-Time
Are you passionate about water safety and enthusiastic about promoting swimming lessons? British Swim School Bay Area is looking for a dynamic and motivated Sales Lead to join our team. In this remote role, you will be the first point of contact for potential customers, helping them understand the importance of water safety and the benefits of our swim lessons. Your primary goal is to connect with families, promote our programs, and enroll students in our swim school, ensuring they have a positive and impactful experience.
The Sales Lead at British Swim School Bay Area focuses on improving student enrollment by taking sales calls and following up on warm leads. In addition to improving student enrollment, the Sales Lead also trains, coaches, and develops the sales skills of the rest of the Call Center Representatives to improve student enrollment in the British Swim School Aquatics Program.
Focuses also includes customer experience, engagement, customer enrollment (sales), and managing all customer inquiries and concerns, but also has the experience and leadership skills to back up the CSR Supervisor. While the Sales Lead will deliver exceptional solution-oriented customer service, this role will also provide some CSR team oversight under the guidance of the CSR Supervisor.
Knowledge, Skills and Ability
Enthusiastic, assertive personality with excellent customer service & team-building skillsStrong listener with a sense of urgency to resolve issues or provide solutionsEffectively communicate with customers; bi-lingual is a plusDisciplined to follow schedules, policies, and procedures of British Swim SchoolAble to multi-task using phone systems and appropriate computer programsAbility to lead, train and coach associates on sales and customer service mattersQualifications
Minimum of 2 years of customer service and sales experience, with a proven track record of training/coaching/leading other team membersHigh School or some college education or equivalent experienceMust have quiet space without distractions for workJob Types: Full-time, Part-time
Pay: $20.00 - $24.00 per hour
Expected hours: 25 – 40 per week
Benefits:
401(k)Dental insuranceHealth insurancePaid time offVision insuranceSchedule:
Day shiftEvening shiftEvery weekendLocation:
San Francisco Bay Area, CA (Required)Work Location: Remote
This is a remote position.
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