At Percepta, we bring first-class service across each market we support.
As a Sales Representative working onsite at Rio Salado Pkwy in Tempe, AZ, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
The Sales Representative builds and maintains trust as a skilled expert, providing comprehensive support to customers and prospective buyers through the purchasing process.
This role works to simplify the process by educating customers at varying stages of the car-buying process.
This includes responding to questions, resolving issues, including answering questions on underwriting procedures.
This role will require the Guide to reach out to prospective customers using leads via SMS, phone, chat, and email.
The Sales Guide has a key role in mitigating risk and safeguarding customer information, ensuring the customer is set up successfully in their loan.
During a Typical Day, You'll Provide an exceptional customer experience in every interaction.Own the buying experience from beginning to end.Assist the customer with vehicle selection, explaining the financing terms, and guiding them through the verification process.Use provided leads to convert into sales opportunities.Manage the underwriting process with the customer by reviewing and ensuring all required documentation is gathered and submitted for financing determination.Be responsible for resolving customer issues including issues with their account, underwriting, or additional requirements needed for their loan application.Utilize the client software tools as well as external tools such as consumer credit bureaus and other internet sources, to assist in the underwriting process.Collaborate with internal teams and/or departments to resolve issues.Be responsible for documenting customer inquiries and the underwriting process.Identify and present out-of-the-box ideas and process improvement changes and enhancements to other team members and leaders that will ensure this program is second to none. What You Bring to the Role High School Diploma required.
Associate degree or Bachelor's degree preferred.2 years of experience in a Sales Contact Center, hospitality industry, financial industry, or any combination thereof.Achieving targets and closing sales leads.Knowledge of the automotive industry is a plus.Car sales experience is a plus.Online purchasing (eCommerce) knowledge a plusHigh level of trust and integrityPassion and experience in negotiation to close a saleAbility to handle objections and rebuttals while quickly adjusting to customer concernsStrong verbal and written communication skillsDetailed listening skillsStrong customer service, interpersonal, and relationship-building skillsTime management and ability to prioritize projects and customer needsConflict resolution skills - listen to the customerExercise good service and business judgment with an end goal of customer satisfactionExcellent English language, oral and written, with grammatical knowledge and etiquetteAbility to sway the opinion of others through verbal and/or written correspondenceAbility to blend personality with professional demeanor to provide the customer with a comfortable conversationUse of technology for product resourcing to resolve customer issuesTyping Skills (minimum 30wpm)Knowledgeable in MS Office, Email, Texting and ChatAbility to work through multiple computer screensAbility to reach specified goals as set forth and meet Performance ExpectationsAbility to work calmly under pressureDisplays professionalism in demeanor, language, and appearance What You Can Expect $19.50 per hour plus monthly performance-based bonus with the opportunity to earn 20% of monthly salary plus incentives.Health/Dental/Vision/Life InsuranceFlexible Spending Account (FSA) and Health Savings Account (HSA)401(k) with company matchVacation/Sick Time and Paid HolidaysTuition ReimbursementEmployee Assistance ProgramEmployee Discount ProgramTraining and Development Programs (Percepta College)Employee Rewards Program (Perci Perks) A Bit More About Your Role Hours of operation: 10 AM - 6 PM MST, Monday-Saturday.
MUST be flexible to work any 8-hour shift/5 days per week, for 40 hours per week.
About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them every day.
As a Percepta team member, you can expect:
Culture of Service - to be treated like you are the customer from day one Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges the value in your contributionsRespect - a team that is accountable, dependable and gives you their full attentionProactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organizationCareer Growth - lots of learning opportunities for aspiring mindsDiversity - be a part of our growing diverse and community-minded organization that is all about having fun!Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness. As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test.
Percepta is an Equal Opportunity Employer. Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process. #LI-Onsite