Overview:
Wilhelm Automotive prides itself on being able to provide the best customer service and the highest quality service work available anywhere.
We are committed to honesty and integrity in all of its business dealings with employees, vendors and customers alike. The Sales and Service Advisor is responsible for selling and promoting all products and services offered by the company by following the companys store standards and expectations. COMPENSATION: $48K-$85K depending on experience Benefits: Competitive Bi-Weekly PayTuition Reimbursement, up to $3,000 annuallyPaid Vacation and Sick Time 6 Paid HolidaysMedical, Dental and Vision Insurance (Effective 1st of the Month after Hire)Life Insurance (Company paid)401(k) Retirement Savings Plan with Company MatchDiscounted Services on Personal and Immediate Family VehiclesOpportunity for Advancement!!
!Essential Roles and Responsibilities: Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Companys standardized customer service techniques.Listen to and thoroughly document customers concerns; inspect vehicle and refer to service history to accurately identify and verify customers service needs.Recommend services according to appropriate level of knowledge.
Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision.
Properly document all recommendations in customer file.Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer.
Provide customer with updates throughout the day on the status of their services.Follow proper procedures when cashing out a customers ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.Track all new returns, core returns and warranty parts for individual customersOther duties as assignedThe Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations. Qualifications: High School Diploma or equivalentPrior experience as a Service Advisor is helpful, but not requiredProfessional appearance and proven ability to work in a process driven environmentPossess current, valid drivers licensePossess State Inspector License or ability to obtain a State Inspector license within 30 days of hire dateAbility to work Monday - SaturdaySun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #bayard