Sales Service EngineerDate: Oct 23, 2024
Location: remote – N/A, US, 46383
Company: Heraeus
Position Type: Permanent, Full Time
Imagine a job where you will have the opportunity to do exciting and challenging work while collaborating with extraordinary colleagues. A company that invests in you and your career, providing the training, mentoring, development, and support you need to be successful now and in the future. If you want a career without limits with a broadly diversified and a family-owned global technology group where you can make an impact, then imagine an opportunity at Heraeus. Every day, our worldwide team of around 16,400 employees brings forward new ideas and solutions that are impacting and transforming everything from healthcare and renewable energy to e-mobility, high-tech, and telecommunications.
Responsibilities:Provide direct sales and technical services to customers.With a hands-on approach, respond to customer calls, plan and conduct trials at customer sites for the introduction of new and/or improved products.Deliver training to the end user and respond to all customer calls in a timely manner, providing on-site troubleshooting assistance and working to develop or improve existing products, systems, and methods.Seek sales opportunities while ensuring customer satisfaction.Provide feedback to design teams as the end user representative; communicate deficiencies, desired updates, and configuration change requests of product.Evaluate, track and maintain effective inventory levels at all customer sites, where access to inventory is permitted by the customer.Coordinate with Customer Service Representatives to ensure customers' Purchase Orders are correct and submitted on a timely basis.Monitor the financial health of all customers (including projected product utilization, account aging, etc.) by analyzing central computer customer data.Actively participate in industry shows/meetings.Minimum Requirements:Must be authorized to work in the US without requiring sponsorship now or in the future.Minimum of an associate degree or technical degree in metallurgy, material science, engineering, instrumentation, industrial maintenance, HVAC, or related technical fields.Previous experience in a foundry, molten metal processing facility, or other industrial environment highly desired.Previous technical sales experience in an industrial environment and a passion for sales highly desired.Basic electrical and mechanical knowledge required; pneumatics experience a plus.Strong troubleshooting and analytical skills.Strong technical understanding, product knowledge, and ability to sell to customer needs.Strong interpersonal and communication skills, both oral and written, required.Customer Service fundamentals - the ability to effectively deal with customer complaints.Strong computer and mobile device skills; experience with PC-based systems.Willingness to travel overnight 50-60% of the time (2-3 days per week) and be available for emergency on-call work.Must have a valid driver's license, good driving record, and be qualified to obtain a credit card for expenses for the term of employment.Diversity is at the core of our Vision, Mission, and Values. Heraeus is committed to an inclusive workforce that fully represents many different cultures, backgrounds, and viewpoints. We can provide you with the opportunity - and Open Space - where your ideas and career can grow and advance. A career with Heraeus offers attractive compensation, top-notch benefits, and an ideal environment that supports your professional development.
Nearest Major Market: Gary
Nearest Secondary Market: Chicago
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