Position/Title: Sales Support/Customer Services Representative – WESTLAKE, LA Reports To: Regional Sales Manager with dotted line to District Manager Department: Sales
The Sales Support Specialist provides administrative and sales support to the Regional Sales Manager and the Outside Sales Team. This position also works closely with the District Managers Customer Service Representatives (CSR) and the Operations team to successfully fulfill sales support needs such as preparing and coordinating client quotes, Requests for Proposals, and sales presentations. This position reports directly to the Regional Sales Manager and the District Manager. The qualified candidate will have an aptitude for sales and the ability to multi-task while maintaining accuracy. They will also have strong work ethic, with excellent communication skills, flexibility, and the ability to work successfully as part of a team. The candidate must be self-driven.
The Sales Support Specialist is responsible for supporting sales staff by providing administrative, clerical, and customer support
Primary responsibilities: Develop quotes for outside sales including obtaining pricing and availability from vendors. Process customer purchase orders. Do market and pricing research for requested items. Perform data entry when orders are completed or changed. Process sales data and progress reports. Follow up on sales leads. Respond to emails, phone calls, and other forms of correspondence. Assist CSR in answering incoming phone calls. Promote and sell products and services. Organize events, conferences, and other meetings as directed by Regional Sales Manager Attend trade shows to promote products. Successfully interact with other departments in order to fully close the loop on all customer transactions. Ordering and maintaining product literature and promotional items Utilize Microsoft Office Suite and other computer programs to accomplish everyday job duties Acts as a liaison with the customer in the event there are difficulties in filling customer order, meeting delivery time, required adjustments in pricing or other issues which may need to be addressed with the Customer. Complete other job-related tasks as directed by Regional Sales Manager/District Manager. Assist CSRs, when necessary, in answering incoming phone calls and customer orders. Equal Opportunity Employment We are committed to providing equal employment opportunities. We recognize each individual's potential to offer significant contributions to our organization's growth and stability.
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