Job Description
Job Description
Harvard Bioscience ("HB") is seeking a dedicated Sales Support Specialist to join our sales operations team! In this role, you'll be an integral part of our sales operations, providing support to our sales enablement and sales team throughout the entire sales process while ensuring a seamless experience for our customers. This position can report to work in either our Massachusetts (Holliston) or Minnesota (New Brighton) office. Remote workers will be considered. We offer a flexible work environment where after completing the training program, you'll have the option to enjoy a remote or hybrid work arrangement. If you have project management or sales experience in medical tools or device manufacturing and/or a customer service background in either and are eager to contribute to the success of a sales engineering team, apply today!
WHO WE ARE:
Harvard Bioscience is a leading developer, manufacturer and seller of technologies, products and services that enable fundamental research, discovery, and pre-clinical testing for drug development. Our customers range from renowned academic institutions and government laboratories to the world's leading pharmaceutical, biotechnology and clinical research organizations. We are a publicly traded company (NASDAQ: HBIO). With operations in North America and Europe, we sell through a combination of direct and distribution channels to customers around the world.
LOCATION:
Massachusetts (Holliston) or Minnesota (New Brighton) for training and may be remote or hybrid work arrangement after completing the training program.
HOW YOU WILL CONTRIBUTE (Overview & Key Responsibilities):
As our Sales Support Specialist, you will support the sales enablement and sales teams during the entire sales process. The Sales Support Specialist will aid the team with customer service inquiries, either by email or by phone, be available to answer the toll-free customer phone line, and address / re-classify the inquiry data via CRM (Salesforce). and any other sales administration tasks deemed necessary.
Demonstrate proficiency in customer service and communication.
Be the face to our customer when requests come in through phone, email, SalesForce and Microsoft CRM. Partner with customer service and sales to support customer needs, including prioritizing SalesForce and/or Microsoft CRM requests and orders.
Monitor the Deal Desk and Export Compliance queues (requests from Sales)
Build relationships with customers to qualify opportunities and promote repeat business.
Effectively utilize the Client Relation Management system (CRM) Salesforce and make data entries per customer service and sales.
Facilitate client NDA / CDA via DDL legal review process.
WHAT YOU NEED TO SUCCEED (Minimum Qualifications):
High School Diploma
Previous Customer Experience working with B2B customers
Medical tools or Medical Device Manufacturing (MDM) Project Manager or Sales experience a plus
Computer skills (Microsoft Office fluency)
Salesforce or other CRM
WHAT WILL SET YOU APART (Competencies):
Ability to learn and grow
Sales and goal oriented
Strong customer service skills
Creative and critical thinker
Quick learner
Excellent Team player with "can do" attitude
Conflict management and resolution skills
Self-motivated
Strong communication / interpersonal skills
Exceptional attention to detail
Time management
WHY JOIN US:
If you're a team player who is looking for a sense of accomplishment, the opportunity to grow both personally and professionally, and a place to call home, then HB is the place for you! We strive to offer a competitive salary along with a comprehensive benefits package that helps you and your family maintain health and well-being -both physically and financially. Our comprehensive benefits package includes:
Medical Insurance
Dental Insurance
Vision Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Basic Life and AD&D / Voluntary Life and AD&D
Short-Term Disability
Long-Term Disability
Pet Insurance
401(k) Retirement Plan w/Safe Harbor Employer Contribution
Paid Holidays
Vacation and sick time
AN EQUAL EMPLOYMENT OPPORTUNITY
EMPLOYER/VETERAN/DISABILITY
FLSA: Non-EXEMPT
ADA Disclaimer
In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
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