Description:
Title:
Sales Support Specialist
Department:
Sales Support
Reports to:
Sales Support Manager
Schedule:
Full-time
Status:
Non-exempt
POSITION SUMMARY
The Sales Support Specialist is the primary contact for wholesale account management and direct-to-consumer retail customer service in Colectivo Coffee's main office. This position is required to process all orders and respond to all customer inquiries accurately and timely, providing quality and consistent service. The Sales Support Specialist maintains consistent communication with customers, sales representatives, and other departments in support of Colectivo Coffee's Mission and Values.
SPECIFIC RESPONSIBILITIES
Maintain wholesale accounts by processing orders, resolving customer issues, and answering questions in a timely, accurate, and professional manner
Provide wholesale and retail customers with accurate information regarding all Colectivo Coffee and Troubadour Bakery products and services via phone and email
Demonstrate consistent follow through in addressing customer and coworker questions and concerns
Assist sales representatives as required with prospective account tasks including, but not limited to account setup and assisting wholesale customers in placing their first orders
Work collaboratively, supporting continual improvement of Sales Support Department processes
Act as a representative of Colectivo Coffee, providing friendly and knowledgeable service
Answer and direct phone calls and voicemails from the company's main phone line
Maintain customer information using NetSuite, Shopify, Nexus, and other web-based data platforms
Complete general administrative tasks as needed such as filing, scanning, shredding, laminating, etc.
Requirements:
EDUCATION/QUALIFICATIONS
High School education or equivalent
2-3 years experience in a customer service field, preferably in an office setting
Working knowledge of Google Workspace and any other business applications experience preferred
Ability to make quick and effective decisions, work promptly and accurately
Compensation details:
19-19 Hourly Wage
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