Hunger Free America strives to build a nonpartisan, grassroots movement to enact the policies and programs needed to end hunger in the US and ensure that all Americans have sufficient access to nutritious food. Hunger Free America (HFA) is seeking an experienced Salesforce Administrator to support the expansion of our various departments' work in Salesforce. HFA's Benefits Access Department will be expanding our reach by launching a call center to assist NYC residents with their SNAP, WIC, Fair Fares, and Cash Assistance benefits. The new Salesforce Administrator will work with HFA's Data Department on the scoping, implementation, and training of the call center into our existing Salesforce structure. Other projects the Salesforce Administrator is expected to provide support on include but are not limited to: implementation of a new nationwide job training initiative, maintenance of HFA's national database of food assistance programs, migrating HFA's national Hunger Hotline data into Salesforce, and assisting the Development Department with donor engagement.
Reporting directly to the Salesforce and Systems Engineering Lead, the Salesforce Administrator is responsible for assisting in the implementation and maintenance of the new benefits access call center, along with supporting a variety of other HFA departments' work in Salesforce.
This is a remote position, but living within commuting distance to our New York City offices for occasional in-person meetings is considered a plus.
\n Duties:Work with HFA's Benefits Access department to scope, implement, train, and maintain our new benefits access call centerSupport the implementation and metrics tracking of a new nationwide social services sector job training initiativeWork with HFA's Data Department in the ongoing maintenance and improvement of our national database of food programsMigrate HFA's Hunger Hotline data from G Suite to SalesforceAssist in scoping the migration of HFA's phone system from Zoom to software that integrates more closely with SalesforceSupport the Development Department in improving our donor engagement plans and grant tracking in SalesforceProvide ongoing support to all HFA departments in resolving issues and answering Salesforce questionsAssist in training all staff to utilize Salesforce more effectivelyWork with relevant staff in finding ways to increase efficiency in workflows within SalesforceMonitor updates and new releases from SalesforceCreate documentation and resources for our Salesforce instance Qualifications: At least 2 years of Salesforce Administrator experience. Some experience related to call center admin work in Salesforce is preferredAbility to take initiative and manage multiple tasks and meet deadlinesExperience training individuals on Salesforce and/or new softwareExperience writing technical documentationAbility to work collaboratively in a team environmentOrganized self-starter who works well independentlyProficiency with Microsoft OfficeKnowledge of food assistance programs such as SNAP, WIC, food pantries, and soup kitchens is not required, but a plus The person in this position:Must be able to frequently remain in a stationary position and constantly operate a computerFrequently communicates with fellow staff, donors, partner sites / organizations and clients and must be able to exchange clear and accurate information in these interactions.
\n$65,000 - $65,000 a year
This is a full-time, exempt, 35-hour per week position, starting approximately mid / late November for a 1-year term, with possible extension dependent on program funding Hunger Free America offers significant benefits to full-time employees, including a strong health insurance plan which includes fully paid employee premiums and a health reimbursement account Employees receive generous vacation, holiday, and sick time \nHunger Free America / NYC is an equal opportunity employer. People of all races, sexual orientations, ages, faiths, economic and social backgrounds, genders, physical abilities, and national origins are strongly encouraged to apply.
Applications without a resume and cover letter will not be considered.