Salesforce Business Systems Analyst (Service Cloud)

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Position: Salesforce Business Systems Analyst (Service Cloud)

Work Location:

Sunnyvale, CA, USA- 94086
Period:

05/13/2024 to 05/12/2025
Fully Onsite
2 Rounds of Zoom (2 panel)
Must Have:

Salesforce Field Service and/or Service Cloud hands-on Configuration experience, 4-6 years minimum desirable.
Experience With ServiceMax Asset 360 Is Highly Preferred.
Responsibilities:

Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on Salesforce.com and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support, and Customer Support.
Engage with the existing SFDC Center of Excellence to represent projects and enhancements affecting the Service Organization.
Work with existing SFDC Architects to implement SFDC Service functionality.
Interface on a day-to-day basis with other analysts, business users, super users, and IT team members to support business operations and drive change management.
Perform configuration/system changes to meet business requirements as needed.
Ensure proper level of testing and documentation is completed for all work.
Lead cross-functional meetings as part of requirements gathering, driving projects, or providing status updates on various projects.

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