SAP BTP Customer Success Partner (Acceleration Team)At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What you'll do The SAP Business Technology Platform (SAP BTP) is a technology platform that brings together data and analytics, artificial intelligence, application development, automation, and integration in one, unified environment. The Acceleration BTP Customer Success Partner (CSP) role is responsible for providing technical advisory and guidance to the implementation leaders in their assigned accounts to ensure activation and adoption of the portfolio.
You will proactively partner with RISE with SAP and Pay-As-You-Go customers to sustainably increase consumption of SAP BTP services, and coordinate activities with the Account team. You are the primary SAP BTP point of contact and will drive alignment across SAP and customer resources. You will analyze your customer's technical needs and execute activation plans for your assigned customers. You will instruct and prepare the customer to make the best use of the solution, in alignment with their project goals, SAP strategy, and roadmap. You will be a voice of the customer to internal SAP stakeholders.
What you bring You have a broad understanding of Integration, Application, Data, Infrastructure, and Security technology domains in the enterprise software world. You have professional knowledge of cloud software solutions and cloud delivery models. You can understand and consult on solution architectures. You can partner with a customer to help them articulate goals and get started. You have strong communication, analytical, presentation, and account management skills.
You can host and manage digital events with a broad international and multicultural audience. You have a strong customer service mindset and customer empathy. You can manage complex organizational dynamics both internally at SAP, as well as externally with customers and partners.
You can continuously adapt to the unique business and cultural practices of each region/country. You have a strong sense of accountability. Understanding of SAP solutions portfolio and BTP services. Understanding and implementation experience with one or more SAP Solutions, in particular S4/HANA. Experience working in the IT Industry.
Meet your team We pride ourselves on a work environment that is inclusive and diverse. The SAP Business Technology Platform CSP team is committed to sustain each other to ensure success, both individually and as a team. Our culture is built upon sharing best practices and utilizing communication platforms to answer each other's questions.
Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 402686 | Work Area: Sales | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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