Scale Customer Success Manager - West CoastWho Are We?Postman is the world's leading API platform, used by more than 35 million developers and 500,000 organizations, including 98% of the Fortune 500.
Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.
Our customer base is growing faster than ever!
We're looking for Customer Success Managers who thrive in a dynamic environment and are passionate about driving customer engagement at scale.
This role is perfect for a tech-savvy professional with a passion for Customer Success.
Ideal candidates are strategic thinkers with proven track records of nurturing customer relationships, driving rapid adoption, expanding use cases, and delivering spectacular customer outcomes.
*This is a remote role based in the US on the West Coast What You'll DoScalable Account Strategy: Design and execute scalable success plans that drive rapid adoption, value realization, and loyalty across a large and diverse customer base.
Balance one:Many enablement programs with strategic 1:1 engagements.Proactive Portfolio Management: Monitor customer data to identify emerging opportunities and risks.
Engage with customers through regular check-ins.Cross-Functional Collaboration: Collaborate with our Sales organization to expand use cases & uncover opportunities.
Work with our Renewals team to ensure on-time contract renewals for annual customers.Continuous Learning and Improvement: Embrace a culture of experimentation and continuous improvement, testing new approaches to customer engagement and success at scale.About YouExperienced Professional: 3+ years of experience in Customer Success, preferably for companies in the development tooling space.Strategic Flexibility: Comfortable leveraging both 1:1 and 1:Many strategies to support a diverse customer base.Analytical Skills: Aptitude for analyzing customer usage data to inform decisions and identify opportunities.Communication Excellence: Outstanding verbal and written communication abilities.Problem Solving & Adaptability: Skilled at problem-solving and decision-making.Technical Acumen & Translation: Ability to grasp complex product functionalities and articulate them to customers.Project Management Skills: Experience leading cross-functional projects.Customer Advocacy: A history of acting as a customer advocate.Industry Expertise: Deep knowledge of the technology and SaaS landscape.Educational Background: Bachelor's degree in a related field.What Else?In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend.
Our ValuesAt Postman, we create with the same curiosity that we see in our users.
We value transparency and honest communication about not only successes but also failures.
Equal opportunityPostman is an Equal Employment Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to any protected group status.
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