Schedule Coordinator

Kotz Heating and Air , Waterford MI. We are locally owned and operated, serving the residents of Oakland County, MI since 1929. Proudly serving Waterford, Clarkston, Birmingham, Royal Oak, Walled Lake, and the surrounding areas. We offer the highest quality the industry has to offer in heating, air conditioning, plumbing, indoor air quality, and water treatment services.
Hiring a Schedule Coordinator - Customer Service Specialist to join our fast-growing family. Looking for someone with a passion for serving customers and gets satisfaction from helping others. Stellar communications skills, and proven ability to multi-task in high-volume environments. This position plays a vital role and is the initial contact to our clients, and customers. What you will be doing: 100% customer service! Answering inbound calls, qualifying customer's needs, and prioritizing accordingly Scheduling calls for service technicians and plumbers Scheduling annual maintenance with customers Following up with customers on service recommendations given by the service tech after a schedule appointment. Other duties as assigned Qualifications / Skills 2 years related experience in customer service in an office, call center, or retail setting, or equivalent combination of education and experience Multiline phone experience Proficient in Word, Outlook, and Excel CRM / ERP Customer Database management experience Enjoys talking with people all day, every day! Team oriented and ability to work independently General sales skills and aptitude Excellent communication & follow up skills Strong sense of urgency High school Diploma or equivalent Pass background check and drug screen Job Title: Schedule Coordinator - Customer Service Specialist
Pay Scale: $18.00 to $20.00 per hour + Spiffs
Work Hours: 8:00am to 5:00pm
Work Schedule: Monday through Friday
Benefits: Medical 50% company paid for employee & dependents Dental insurance Vision insurance Company paid Life Insurance policy 401K 6 Paid Holidays Paid Vacation Bereavement pay On-site Fitness Center & beverages Other company insurance benefits Check us out online:
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